Disappointing and inconvenient
Most overrated app I’ve ever used. You are charged a convenience fee for each tee time you book even though nothing about it is convenient. God forbid you are a human being and have something come up and have to cancel a tee time, not only will they charge you for the tee time (even if it is cancelled a week in advance) they will also let someone else go ahead and book that tee time and tell you it’s been filled (I wanted to let my brother use the tee time since I would have to pay for it anyway). I was also once charged double for a tee time because the app froze, was told I would be reimbursed in full (after waiting on hold for an hour and a half), and wound up with “promo codes” which are only redeemable Monday-Friday when any productive American is working at their job. This is the first time I’ve ever written a negative review for anything but this app has caused me so much trouble I needed to get it out there. I would highly recommend anybody using this app to switch to another golf app like 18Birdies. This app has cost me hundreds of dollars unnecessarily and has been nothing but trouble for me.
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Can’t create an account
I downloaded this app on my iPad and iPhone and on both devices I get an unknown error when I try to create an account. I have varied emails, passwords, user names and phone number and each time I get the same unknown error message. You can’t do anything with this app without an account so at this point it is nothing but an icon and wasted memory on my devices. Help!!
I was finally able to go online and create an account. Apparently the unknown error was a user name that was already being used and the app didn’t understand it. Programming error.
Now my local course has been rerouted about a year ago and the app is not up to date. Frustrating when I am on a 124 yard par 3 and the app thinks it’s a 525 yd par 5 and the lines for the hole crosses 3 fairways. So far on 3 courses it has been worse than useless. Great concept and probably great when released but if it’s not kept up to date it’s a waste of time and battery.
I was finally able to go online and create an account. Apparently the unknown error was a user name that was already being used and the app didn’t understand it. Programming error.
Now my local course has been rerouted about a year ago and the app is not up to date. Frustrating when I am on a 124 yard par 3 and the app thinks it’s a 525 yd par 5 and the lines for the hole crosses 3 fairways. So far on 3 courses it has been worse than useless. Great concept and probably great when released but if it’s not kept up to date it’s a waste of time and battery.
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Stay away!!!!
I used to use this app a lot to find a tee time and maybe save a few bucks also turned a few friends to it. But now I will never use it again.
I bought a tee time, when I hit the book button and it charged my account, it glitched and double billed my account. Now usually this isn't a problem for any company. But for over a month I fought to get my refund. I called numerous times every time holding and waiting taking away time from my schedule. Every time starting from scratch because no one could look in my case file.(unless there isn't one and it was them feeding me bs) Every time the conversation ended with "we are issuing a refund call back if you don't receive the funds in the next couple days."
Few days later still no refund so back to square one.
Or my personal favorite was when the associate told me "I'm gonna personally look into this and I will call you back with answers."
Never got a call back.
After a month and out $132. Yes a $132 was double billed. Finally someone emailed me they couldn't issue me a refund. Furious I called and found someone who explained to me what was going on and I had to get my bank representative to prove I wasn't lying and their system was the one making an error. But hey at least they sent me a few sleeves of golf balls.
I bought a tee time, when I hit the book button and it charged my account, it glitched and double billed my account. Now usually this isn't a problem for any company. But for over a month I fought to get my refund. I called numerous times every time holding and waiting taking away time from my schedule. Every time starting from scratch because no one could look in my case file.(unless there isn't one and it was them feeding me bs) Every time the conversation ended with "we are issuing a refund call back if you don't receive the funds in the next couple days."
Few days later still no refund so back to square one.
Or my personal favorite was when the associate told me "I'm gonna personally look into this and I will call you back with answers."
Never got a call back.
After a month and out $132. Yes a $132 was double billed. Finally someone emailed me they couldn't issue me a refund. Furious I called and found someone who explained to me what was going on and I had to get my bank representative to prove I wasn't lying and their system was the one making an error. But hey at least they sent me a few sleeves of golf balls.
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Decent..
I’ve used the app a few times. The hot deals aspect of the app is really the only part worth using. Today I booked a tee time for 2, because I used the app I was automatically grouped with another 2 sum and the starter at the course was unable to change it because of the app. I was also charged a $5 “convenience fee” and when I got to the course to pay the remaining balance the starter told me that I would have paid the same amount if I would have just called minus the convenience fee and I would have been able to golf as a 2 sum.
Basically, I wouldn’t suggest using this app to book tee times, beside the hot deals. It’s handy to look at courses and see when they have tee times available, and then just call. Not worth paying an extra “convenience fee”.
Basically, I wouldn’t suggest using this app to book tee times, beside the hot deals. It’s handy to look at courses and see when they have tee times available, and then just call. Not worth paying an extra “convenience fee”.
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Terrible Customer Service
DO NOT GET VIP UNLESS YOU ARE A RETIREE!!!
I love the golf now app, it is super convenient to book a tee time in a matter of seconds without having to make phone calls. I like to get out first thing in the morning and those slots can be hard to get. GolfNow gives me choices that I would have to call several courses to get my preferred time slot otherwise.
Their customer service is TERRIBLE. I paid for the VIP membership because as a weekend golfer I saw a lot of value in the waived fees. The best part about the promotion is 10 Free Hot Deals! However, no effort is made to make the consumer aware that these tee times are only good Monday through Thursday after 12.
I have a job. Full time employment, Monday through Friday, 8-6. It is impossible for me to take advantage of the driving factor behind me deciding to be come a VIP member.
I call, THREE HOURS WAIT TIME, I opt for them to call me back. I requested either a refund or maybe a handful of weekend Hot Deals. I was promised a call back and never received it. 3 calls, same story every time. “I’ll pass your feedback on to management and we will get back to you.” This has been going on for over 2 months.
Completely unacceptable. Waste of money.
I love the golf now app, it is super convenient to book a tee time in a matter of seconds without having to make phone calls. I like to get out first thing in the morning and those slots can be hard to get. GolfNow gives me choices that I would have to call several courses to get my preferred time slot otherwise.
Their customer service is TERRIBLE. I paid for the VIP membership because as a weekend golfer I saw a lot of value in the waived fees. The best part about the promotion is 10 Free Hot Deals! However, no effort is made to make the consumer aware that these tee times are only good Monday through Thursday after 12.
I have a job. Full time employment, Monday through Friday, 8-6. It is impossible for me to take advantage of the driving factor behind me deciding to be come a VIP member.
I call, THREE HOURS WAIT TIME, I opt for them to call me back. I requested either a refund or maybe a handful of weekend Hot Deals. I was promised a call back and never received it. 3 calls, same story every time. “I’ll pass your feedback on to management and we will get back to you.” This has been going on for over 2 months.
Completely unacceptable. Waste of money.
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GolfNow no longer needed
I wasted 20 minutes trying to figure out why I could not spend my rewards points that I earned. The reason I use Golf Now is because of the rewards system. Otherwise I can buy my local Golf Card and save money in my area.
I take clients out for rounds and I rarely know which days we will go out until 48 hours before.
It’s called Golf NOW, not Golf Three Days From Now In An Unknown Time.
But now I noticed that policy changes have been made. You could only use them 3 days in advance. This no longer works for me now. Which means Golf Now is no longer a necessity for me to use. I might as well book another app or 3rd party or call the pro shops that actually matches the price of Golf Now.
I used to use this app every time but look like I will go buy our local " 2 year golf card" for $90 that literally drops our rates in half. That's double the value of GN's $99 1 year VIP membership.
I will plan a round out in advance and use my last rewards and be done I guess. It's been great GN.
Also, please figure a way for the VIP membership to be actually worth it. You would have to golf like 25 rounds a year just to break even on the deal. Add something worth it.
I take clients out for rounds and I rarely know which days we will go out until 48 hours before.
It’s called Golf NOW, not Golf Three Days From Now In An Unknown Time.
But now I noticed that policy changes have been made. You could only use them 3 days in advance. This no longer works for me now. Which means Golf Now is no longer a necessity for me to use. I might as well book another app or 3rd party or call the pro shops that actually matches the price of Golf Now.
I used to use this app every time but look like I will go buy our local " 2 year golf card" for $90 that literally drops our rates in half. That's double the value of GN's $99 1 year VIP membership.
I will plan a round out in advance and use my last rewards and be done I guess. It's been great GN.
Also, please figure a way for the VIP membership to be actually worth it. You would have to golf like 25 rounds a year just to break even on the deal. Add something worth it.
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GN .... not what it was. Read before they rob you!
App works ok. The policy stinks!
.... become VIP, get golf balls. Didn’t happen.
.... rewards only apply to hot deal rounds. Really?
.... used to be able to apply rewards anytime you booked. Now.... you must book three days in advance in order to apply rewards. HEY Golf Now.... you took my money, allowed me to book one round, changed the booking policy, and rendered my vip account non refundable.
.... oh, and for all you non vip members, don’t bother to book unless it’s a hot deal round. GN charges a booking fee ($3.49 pp) when you can simple call the course for no fee charges.
GN... the courses are advising customers. And the players are talking. What used to be good chatter.... is not so good anymore.
Edit:
....as well, when searching, hot deal rounds list as one price, when clicking through, the hot deals are then different prices (higher).
Edit: you’ve just sent me an email confirming a worse booking policy. You’ve doubled the VIP price. And you prey on Lower level courses.... You’ve lost your way. Abandoned your core business model. Lost customers. And ruined your cred at courses.
If you focus on good business principals and deliver good customer service, the rewards will come. Keep in the direction you’re going.... the doors will shut.
.... become VIP, get golf balls. Didn’t happen.
.... rewards only apply to hot deal rounds. Really?
.... used to be able to apply rewards anytime you booked. Now.... you must book three days in advance in order to apply rewards. HEY Golf Now.... you took my money, allowed me to book one round, changed the booking policy, and rendered my vip account non refundable.
.... oh, and for all you non vip members, don’t bother to book unless it’s a hot deal round. GN charges a booking fee ($3.49 pp) when you can simple call the course for no fee charges.
GN... the courses are advising customers. And the players are talking. What used to be good chatter.... is not so good anymore.
Edit:
....as well, when searching, hot deal rounds list as one price, when clicking through, the hot deals are then different prices (higher).
Edit: you’ve just sent me an email confirming a worse booking policy. You’ve doubled the VIP price. And you prey on Lower level courses.... You’ve lost your way. Abandoned your core business model. Lost customers. And ruined your cred at courses.
If you focus on good business principals and deliver good customer service, the rewards will come. Keep in the direction you’re going.... the doors will shut.
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SCAM – STAY AWAY
This company preys on lower-level courses in need of revenue and then strong-arms their clients and the courses. I have personally talked to one course who told me GolfNow wouldn't allow them to let me push my time back 20 minutes, even though the course was 100% okay with us teeing off 20 minutes later. I then called a nicer course to try to get our round in, and they told me they would never work with GolfNow because of how they operate. Traffic had me 5 minutes late for my 12pm time and even though the course had a completely open 12:20pm time, GolfNow would not allow them to let us play the 12:20 time without paying for another round. So I payed for a twosome that we couldn’t play and GolfNow refused to refund our money or allow us to play the open 12:20 time which was totally unbooked and the course was fine with us playing. I had to open a bank dispute with this company to have any chance of getting my money back for services I didn’t receive. Worst thing was that my banker was totally aware of GolfNow’s antics and vowed to try his best to get my money back because he was fully aware of how they operate. ONLY USE IF YOU MUST PLAY LESSER COURSES AT LESSER PRICES. ALSO NEW GPS FEATURE IS A JOKE.
Just get 18Birdies app and do it right.
Just get 18Birdies app and do it right.
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Needs work
The app is not bad. There are some improvements that need to be made to adhere to what I would call device specific features. Some UI and UX clean up to make things more clear to the user. Also it would be nice to be able to compare multiple times and prices ex. Having a scratch pad so I can have a list of my selections in one view to help me make a better decision. Would also be nice to have a more clearly defined tab structure to help me navigate through the app more seem less. Would also be nice to have a way to view my times in a card view versus list view and a map view option so I don’t have to constantly go back around forth but more general radius view etc
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Convenient App. Could use some tweaks
I found this app at the beginning of the golf season. It has saved me money overall, as the "Hot Deals" are hard to beat. I've paid as little as $14 to as much as $54 for a hot deal, depending on how long I hold out to book my round. I, like many, share the frustration of having to book 3 days out to use your "Bonus". Sometimes I don't know if I'll be able to play until the day before, and by then it's too late to use it. I understand GolfNow wants to make as much money on the tee time as they can, but you are also making money from the course that uses the system. I only have 3 courses in my area that use it, one of them being my "Home" course, so for that I am lucky.
I've tried using it for keeping score, but it seems the same as other Apps, where if your phone goes to sleep between holes, you have to start from the beginning, unless you take your phone off power saving mode.
Overall, it's a good app to have because the rounds from what I can tell are at least 1/2 off the regular greens fees. You just have to be willing to abide by the their policies concerning the Bonus for booking the "Hot Deals"
I've tried using it for keeping score, but it seems the same as other Apps, where if your phone goes to sleep between holes, you have to start from the beginning, unless you take your phone off power saving mode.
Overall, it's a good app to have because the rounds from what I can tell are at least 1/2 off the regular greens fees. You just have to be willing to abide by the their policies concerning the Bonus for booking the "Hot Deals"
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