Customer service is outstanding- don’t go to Disneyland without it!
This app helped our family tremendously in planning our Disneyland/DCA days together and each day we used it to keep track of what we had already done and what was left on our MUST DO list. The ability to see wait times and use the ‘optimize’ feature is a time saver. Also appreciated the ability to change the sequence myself according to our particular needs/wants and see how that affected wait times. I had a question about the app Memorial Day wkd; sent a question late Sunday evening and received a prompt response the very next morning on Memorial Day that resolved my issue.
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Disneyland time estimates are way off
We just completed three days at Disneyland Resort. I created a plan for each day, but in the end I found that the estimate of how busy the parks would be and the estimated times for getting through attractions was so unrealistic that I abandoned their plan and really just used the app as a checklist.
I don’t know if it’s because of the summer holiday season, or because Independence Day is next week, but the crowds were much heavier than the app accounted for. We were begging the planned schedule before we completed the first attraction each day, and standby wait times far exceeded what the plan estimated, so the plan quickly became useless.
Also, there are bugs in that the app would not accept lightning lane return times when I could enter them, and you cannot enter a lightning lane return time if the plan did not recommend getting one, which was another factor in having to abandon the plan.
I don’t know if it’s because of the summer holiday season, or because Independence Day is next week, but the crowds were much heavier than the app accounted for. We were begging the planned schedule before we completed the first attraction each day, and standby wait times far exceeded what the plan estimated, so the plan quickly became useless.
Also, there are bugs in that the app would not accept lightning lane return times when I could enter them, and you cannot enter a lightning lane return time if the plan did not recommend getting one, which was another factor in having to abandon the plan.
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Great Data, Embarrassing UI
I’m a big Lines fan and have used them for many Disney World and Disneyland trips. The data is amazing and the community is helpful.
That said, please please please update the UI for the Disneyland app. It’s embarrassingly outdated and it’s even else when compared to the newly updated and refreshed WDW app. I know the DLR community isn’t as not as the WDW but refreshing the app is essential to growing usage because at this point new users wouldn’t give the app the time of day based on interface alone.
That said, please please please update the UI for the Disneyland app. It’s embarrassingly outdated and it’s even else when compared to the newly updated and refreshed WDW app. I know the DLR community isn’t as not as the WDW but refreshing the app is essential to growing usage because at this point new users wouldn’t give the app the time of day based on interface alone.
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Estimates way off
I’ve used the lines app for the past 4 vacations when visiting the Disneyland Resort since 2017. In my past trips the estimated crowd calendar as well as ride wait times were eerily accurate.
On my last trip in March 2022 the crowd calendar was off, I assumed it was a fluke. This past week, March 2024, I had planned our dates around low crowd calendar dates. However, actual crowd data showed our dates were actually an 8 & 9 not the 4 & 6 we planned on. Also, with very few exceptions, the ride wait times were much higher than listed in the app.
I love planning touring plans, but don’t know that I will continue to do so with this app as it’s proven very inaccurate.
On my last trip in March 2022 the crowd calendar was off, I assumed it was a fluke. This past week, March 2024, I had planned our dates around low crowd calendar dates. However, actual crowd data showed our dates were actually an 8 & 9 not the 4 & 6 we planned on. Also, with very few exceptions, the ride wait times were much higher than listed in the app.
I love planning touring plans, but don’t know that I will continue to do so with this app as it’s proven very inaccurate.
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Say goodbye to Genie +
Honestly! The app, in addition to the Touring Plan, will get you on more attractions than Genie +. My family has used TP (hehehe) in Disneyland from way back before the app when you had to print the plan. We are completely sold on its usefulness. Personally, I love the fact that it can update your plan based on real time input from you and other users in the parks on the day you are there. It’s imperative for you, the user, to keep track of your line times in order for others to really benefit from the app and plan. We love it and will always use it! Thank you, Mr. Testa and team, for your years of intuition and hard work to build the best app available to get the most out of the parks!
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Needs a new coat of paint but still works
You may find the book version easier if you’re using the pre-made plans. Under the surface this app is amazing, but it badly needs a makeover to be more intuitive and to run on modern phones. The WDW version is awesome.
Great data, awful UI makes me not want to use it
Clearly the data is impressive— lines are almost always closer to what TP app says than the official Disneyland app. The features, like cloning suggested plans and modifying them to your heart’s content, then getting updates on wait times accordingly, are powerful.
But the UI is terrible. Unhelpful errors (“Error 01!” What does that mean?) I got an hour ago persist at the top of the screen. Difficult to navigate, aesthetic looks about 10 years old. Seems like they really don’t care about user experience. Find myself jumping back to the official app because it’s just easier (and Disney’s apps are no panacea either.)
Hope the devs improve the UI to match the top quality data.
But the UI is terrible. Unhelpful errors (“Error 01!” What does that mean?) I got an hour ago persist at the top of the screen. Difficult to navigate, aesthetic looks about 10 years old. Seems like they really don’t care about user experience. Find myself jumping back to the official app because it’s just easier (and Disney’s apps are no panacea either.)
Hope the devs improve the UI to match the top quality data.
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Listen, I’m not ungrateful but…
I love this app. I love Lines. I love the Unofficial Guide team. I love Len and Jim Hill and all those guys…. PLEASE upgrade the Disneyland lines app to match the user experience of the WDW lines app. I’m sure you’re working on it, but the UI/UX difference is night and day between these two programs. Thanks in advance because I know you’ll get there and I’ll continue to be a loyal Lines user as long as the app is supported 💕
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Use this app!
That’s all the information you need. Trust it. Use it. Wait less. Ride more. How can you possibly not use it?!!?!
Skip it
For any good intel I was able to get from this app, it also gave a lot of poor intel when it came to wait times. If I had paid more than the $1.99 1 week subscription I would have been more dissatisfied. Ultimately stick to the regular park app and don’t add another layer of work to your efforts to maximize your park experience.
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