Leave a Review Convo VRS
On the right track
I like how they include the Deaf ecosystem links in their app, plus have a number searching feature in both their desktop and mobile apps, unlike the other two VRS companies’ apps. Signing up was so easy & quick, even giving you the opportunity to pick out your number before fully submitting your registration withOUT going through their customer service.
Interpreter wait times are the shortest with this service. I am effortlessly able to verify my Convo number with services that verify by phone call.
There are three features I wish Convo had:
1) Companion app equivalent to Purple/Z’s Sivo or Sorenson’s Wavello so that non-signers can have interpreted video calls with me withOUT requiring me to dial around to the other two companies
2) Personalized greetings for videomail
3) Willingness to issue point-to-point only VP numbers to ASL-fluent hearing individuals without speech disabilities that would qualify them to use VRS interpretation services. Despite being the first to acknowledge that FCC rules allow for hearing signers to be issued VP numbers, they still refuse to do this.Show lessAPValerius
Lack of security features
This app hasn’t updated security features in a very long time. It’s causing a headache wondering when the app will finally have issues and it did. Am now switching to different VRS provider because of this careless move. Do not download this until this app stuff is up to date.Nobodyknowsqwerty
App that remains unaddressed
For the past 4 years, the app stopped functioning normally and despite the numerous reports I sent, it hasn’t been improved. I’ve gone through a few different devices and the same issue persists across all devices (desktop Mac, iPhone, iPad). At this point, it’s evident Convo is not really interested in actually providing a quality app for its consumers.Show lessKrissy Bernie