Use with ease!
This is app is informative and user friendly!
Widget iOS18 update
Will there be an update for the widget so we can see our balance?
Bill Pay is so slooooooow to load in app
I’ve been a member of 5 Point for 20+ years and a user of the app as soon as it came online. There must have been an update or change to a different OLB platform because Bill Pay used to be quickly responsive, but now it takes a very long time to load in app. Annoying for the individual who counts on the convenience of OLB to manage banking tasks quickly.
Side note about the institution itself. Again, I’ve been a member for 20+ years and generally been very happy with them, but last month they did call to tell me that I underpaid my mortgage that month by 22 CENTS and there would be a $28 late fee for that. Really??? I pushed back and eacalated up the ladder until it was waived, but come on people - look at member’s history before you make silly statements like that that can cost you a membership.
Side note about the institution itself. Again, I’ve been a member for 20+ years and generally been very happy with them, but last month they did call to tell me that I underpaid my mortgage that month by 22 CENTS and there would be a $28 late fee for that. Really??? I pushed back and eacalated up the ladder until it was waived, but come on people - look at member’s history before you make silly statements like that that can cost you a membership.
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The app will not open and I can not check my accounts
IPhone pro 13 App won't open
Response from developer
Thank you for your review. We are sorry to hear you are having issues on the mobile app. If you are still experiencing an issue please contact us at MemberServices@5PointCU.org
Check depositing
Since the app has been updated everytime I deposit a check it does not show up in my accounts. The check will be accepted and the money in my checking will remain unchanged. I have to transfer money to my savings in order for it to change or sometimes it doesn’t even show any accounts eligible for transfer so that I can have it change. When I call 5 point to ask why my check isn’t depositing when it has been accepted, they tell me the money is in my account and then I’ll check the app again and it’ll show up
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Response from developer
Thank you for your review. We are sorry to hear you are having issues on the mobile app. If you are still experiencing an issue please contact us at MemberServices@5PointCU.org
Thanks five point
Thank you for making it easy convenient to check my account deposit checks the very good courtesy I do have when I go to the bank and see the friendly faces and smiles
Fluid.
The app runs smoothly and its easy
App
I love it
Not working
The app won't allow me to login any longer. My password works on the website but not on the app.
Response from developer
Thank you for your review. We are sorry to hear you are having issues on the mobile app. If you are still experiencing an issue please contact us at MemberServices@5PointCU.org
Ricky Richard
Excellent top-notch service everything that I need in 5Point Credit Union thanks again
