Rubbish since update
Once you’ve clicked on an item, there is no way whatsoever to return to search results, so you have to start a search all over again. The whole app now is so sluggish, and is horrible to use. The app constantly logs me out, and you’re only given 10 seconds to verify your email. I tried to report the issues by clicking on ‘Developer website’ but this option has been removed, I wonder why? The whole feel of the new app is absolutely horrible to use, and is now nothing more than a budget supermarket app. If you’re going to redesign the app, do so to improve things
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Response from developer
Dear Suki Fox, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with browsing the app. We acknowledge the negative effect this has had on your online shopping experience, and we’d like to reassure you that your feedback will be shared with the relevant teams. At Harrods, we constantly strive to improve the experience for our customers. To better understand your specific concerns, please provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service
