Money making machine and dismal customer care attitude
I have been a long time customer of Zomato
All they do is know how to make money - not invest back in either their drivers or chain or customer care support
Recently my order was delayed on 2 occasions by over 2 hours
I tried to get my money back but Zomato couldn’t care less
No remedy provided, no solution no remorse or regret and most important no refund
So they make money irrespective of how the customer is treated
They ensure that there is no phone number to speak to them
Then they field low paid binary thinking cretins on call centres devoid of any power, discretion or authority
End result a money making machine taking advantage of the public and unjustly enriching themselves
They have another money making and frankly dishonest service whereby they seek to charge you ten bucks for delivering on time? Isn’t that what you are supposed to do anyway??? I mean what else is your function if not in essence a food courier carrier???
If you read the fine print of that scheme you will realise it doesn’t necessarily even mean at your doorstep but within the vicinity of your home or street !!! What a con.
The absurdity of the situation is that they ask customers like me for feedback only to ignore it - well you asked for it ! Now ignore me! Con artists .. I would have rated you zero start but the default is one.
All they do is know how to make money - not invest back in either their drivers or chain or customer care support
Recently my order was delayed on 2 occasions by over 2 hours
I tried to get my money back but Zomato couldn’t care less
No remedy provided, no solution no remorse or regret and most important no refund
So they make money irrespective of how the customer is treated
They ensure that there is no phone number to speak to them
Then they field low paid binary thinking cretins on call centres devoid of any power, discretion or authority
End result a money making machine taking advantage of the public and unjustly enriching themselves
They have another money making and frankly dishonest service whereby they seek to charge you ten bucks for delivering on time? Isn’t that what you are supposed to do anyway??? I mean what else is your function if not in essence a food courier carrier???
If you read the fine print of that scheme you will realise it doesn’t necessarily even mean at your doorstep but within the vicinity of your home or street !!! What a con.
The absurdity of the situation is that they ask customers like me for feedback only to ignore it - well you asked for it ! Now ignore me! Con artists .. I would have rated you zero start but the default is one.
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Excellent and convenient!
My wife and I are so happy Zomato is now in Durgapur and it has revolutionized how we get food. The app is well thought out and we also like the live tracking of the delivery person and the status of the order. I highly recommend the app, we’ve used it dozens of times and have been happy each time. Instead of having to visit dozens of restaurants to find out what types of food they offer, from the convenience of home we can search and order. Since we also have 2 children under 2yrs going out is too difficult. Well done Zomato. The delivery people have all been professional and kind to date.
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First order and probably last
The food came late. Was cold, the driver eventually made me meet him away from my home which was the whole point me in ordering online was so I didn’t have to go anywhere as I am unwell. He rang me 4 times and could hardly speak any English. I eventually rang the cafe and even they couldn’t speak any English then it finally came he had no idea which order was mine and was telling me to do something which I didn’t understand him so he pointed to my phone and I unlocked it and he then proceeds to go and rate himself on the order delivery which I grabbed my phone off him and was really annoyed over it then to come on and see the food freezing, my ice cream melted (wasn’t ice-cream was more of a milkshake) the pizza was stale and cold and the cheese was dry. Looked like it been left there for about 3 days. The ‘potato wedges’ are actually just crisps what we call in England and not potato wedges at all and the dip is more of a french prawn cocktail. Oh and the lava cake was dry as a bone which went perfect with the watered ice cream! Was not worth 800+.
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Scammers here to take your money
Absolute worst customer service. I placed an order, for a notification that the order has been placed and accepted, and about 20m later got a call that my order was rejected because the location pin I have on my app is not a deliverable address! I asked them why is it that they would accept the order if they do not deliver to the address and I was told that they don’t check the address when they accept the order and process payments. I then asked them why do they even have a field for delivery address when they only look at the pin location to deliver the order, and they didn’t have an answer. They processed my payment, and didn’t deliver my food, they rejected my order and said that they do not refund payments. So basically, you can place orders but after the payment is processed they have the option to reject your order and not refund you. Great SCAMMERS!
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Poor in meeting the deadline of delivery
While I understand that various restaurants that are part of your network are responsible for delivering the items as the customers order, I highly believe and reckon that you have a hand in ensuring that they maintain certain fundamental standards in their quality of their services. It has been recurring that certain restaurants have been constantly making the lapse of delivering well beyond the stipulated time-frame as announced on your portal. Every so often, they have delivered over half an hour later than promised further to the order, which is absolutely unacceptable. I request you to try and ensure that the time of delivery is set only based on what they can actually commit to and it’s unprofessional to not be able to meet it. More often, it’s not only that one could be badly starving or is impatient to have the food delivered quick, but also that they probably have other commitments following that for which their time is not to be wasted waiting.
Hence, I earnestly request you to ensure that your clientele take orders if only they can deliver them well within the stipulated time of delivery, for the customers always have other better options to go with if one cannot do so.
Hence, I earnestly request you to ensure that your clientele take orders if only they can deliver them well within the stipulated time of delivery, for the customers always have other better options to go with if one cannot do so.
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Keeps getting better
New Review
You can tell from my old review below that I was a major fan of Zomato, the app and it’s service. But I’m unfortunately their service has dropped drastically.
If you order has an issue, you will not get much help, not like it used to be.
Sad to say, but you are better off trusting your food order with another service provider. The app is great for discovery, but don’t get swayed by the deals.
At the end of the day, service does matter.
Old review
Been a long time user of Zomato. It's a great app for foodies and restaurants. It's also great for food bloggers and photographers.
Zomato keeps changing the interface which is annoying at times but, once you get used to it their features starting showing.
They used to have a cashless payment system, which was discontinued unfortunately. It showed great promise.
Their table booking feature and online ordering system is quite nice as well (tho you will find inconsistencies every now and then).
Also the stats seem bloated, I have far too many views on my reviews and pics. I feel like every time someone views a restaurant (even if they don't check the review) it counts as a view. They need to fix that.
The rest of the app, I am a fan of.
You can tell from my old review below that I was a major fan of Zomato, the app and it’s service. But I’m unfortunately their service has dropped drastically.
If you order has an issue, you will not get much help, not like it used to be.
Sad to say, but you are better off trusting your food order with another service provider. The app is great for discovery, but don’t get swayed by the deals.
At the end of the day, service does matter.
Old review
Been a long time user of Zomato. It's a great app for foodies and restaurants. It's also great for food bloggers and photographers.
Zomato keeps changing the interface which is annoying at times but, once you get used to it their features starting showing.
They used to have a cashless payment system, which was discontinued unfortunately. It showed great promise.
Their table booking feature and online ordering system is quite nice as well (tho you will find inconsistencies every now and then).
Also the stats seem bloated, I have far too many views on my reviews and pics. I feel like every time someone views a restaurant (even if they don't check the review) it counts as a view. They need to fix that.
The rest of the app, I am a fan of.
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Horrid expensive
I had ordered from a restaurant which was supposed to be a lightning fast service and had a rating of 4 on Zomato, not only was my order delivered 1hr and 20mins late the food was also tasteless. I had gone by the rating but only later saw the rating page and I could only read many poor reviews and very rare good reviews. Not sure how the avg ratings are calculated. The valet said he couldn’t come any sooner as he had to deliver someone else’s order first. The app had a chat segment which was useless. It did not let me type my issue at all, instead it kept offering me a 50rupees food voucher. Every time I reject the offer it only offers again never giving me a change to explain the issue! They wanted to be rated in the app store instead!! I’m uninstalling the app right away!
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Ok food, poor service
Went to Chat Thai at Circular Key for lunch with partner and her mum.
The food was ok but service was rude.
My partner and her mum had finished there meals and mine had still not come out. We Kindly asked one waitress to check where it was and she never came back to advise if it had been forgotten or where it was. When about to get up and leave about 15mins later, the meal turned up bought over by a different waitress. When letting this waitress know it was half hour late, the waitress didn’t apologise, but instead turned around and walked away while making a hand motion which looked like she was saying don’t care talk to the hand. Although food was ok, would never go back to this restaurant.
The food was ok but service was rude.
My partner and her mum had finished there meals and mine had still not come out. We Kindly asked one waitress to check where it was and she never came back to advise if it had been forgotten or where it was. When about to get up and leave about 15mins later, the meal turned up bought over by a different waitress. When letting this waitress know it was half hour late, the waitress didn’t apologise, but instead turned around and walked away while making a hand motion which looked like she was saying don’t care talk to the hand. Although food was ok, would never go back to this restaurant.
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Horrible site customer service
They missed some items from my order and instead of asking the restaurant to correct it they said that they would give 50 rupees in COUPONS to my account. In other words instead of refunding the amount of missing items or delivering them to my house they said they would give me coupons (not even ZOMATO credit) but coupons so that I would have no choice but to spend more money on their site. Their customer service is disgusting. They wanted the customer to bear the burden of the restaurant’s mistake and their incompetence. They don’t even have a helpline they just chat with you and keep suggesting that they will make sure nothing bad happens on you next order. They suggested to me to order from the same restaurant, who had messed up my first order....instead of fixing the blunder that they had made they want me to trust and pay money to the same restaurant again. I was a lot loyal costumer of ZOMATO and I ordered a lot of food there. But after I brought up this issue and I witnessed their pathetic customer service when a loyal customer has a genuine problem....I can no longer order from them. I left ZOMATO the other a bitter taste in my mouth. I will save my money, my health, and my peace of mind by never dealing with them again.
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Zero customer support
Let me start by saying- I don’t even know how anyone can give a 5 rating to this app when Zomato delivery doesn’t even have a dedicated customer support for order issues. I had major issues with 2 of my orders last month and I haven’t heard back from customer support till now. And looks like neither I will hear in the future. May be it’s just too much to expect.
Oh yes, also ZOMATO gold is a joke. Restaurants are outright rejecting customers coming in asking about ZOMATO gold. Lol! And whatever restaurants have offers on gold are mostly the terrible unhygienic ones which you would never go to when you see them outside.
Do not use this app rather go for some other alternative in the market. And if you are already using it, I would say delete it and get rid of it ASAP. It’s high time these stupid companies understand what customer satisfaction means!
Oh yes, also ZOMATO gold is a joke. Restaurants are outright rejecting customers coming in asking about ZOMATO gold. Lol! And whatever restaurants have offers on gold are mostly the terrible unhygienic ones which you would never go to when you see them outside.
Do not use this app rather go for some other alternative in the market. And if you are already using it, I would say delete it and get rid of it ASAP. It’s high time these stupid companies understand what customer satisfaction means!
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