Not reliable
One of the great things about Caviar is that you can schedule orders in advance. I scheduled an order on 12/23 for delivery at 6 pm the next day, Christmas Eve. I’m housebound and wanted to buy a nice meal for my caregiver so they wouldn’t have to cook. I gave a good tip, too, since the driver would be working on a holiday. When I received a confirmation that had two different delivery dates and two different prices I immediately contacted customer support to confirm delivery for the next day. I was kept on hold for a long time, and before we could resolve the issue the driver arrived with my order. I really didn’t want to spend $160 on Christmas dinner for two that would have to be reheated in the microwave because it was delivered a day early. Customer service tried to tell me that I selected ASAP instead of schedule in advance which is absolutely not the case. I triple checked with my caregiver that 6 pm (the next day) would work, and the delivery confirmation was estimated for 7:30 pm same day. In the end the rep I chatted with was only authorized to refund $20 for the delivery fee and service charge. But I was still out the tip and stuck with an expensive meal I had no use for. Very disappointing. Will order directly from the restaurant in the future.
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