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I was just notified I will have to “sign for my deliveries” or change the setting to “leave it at my door”. I’m immunocompromised, w/ spouse at home on zoom calls, and a dog trained to bark at the door to notify me. Why can’t we have “hand it to me” so they know to bring it upstairs w/o having to read farther, and then see my sign to please leave it at the door? Makes zero sense…
…On the bright side: dark mode at last!!! However now the toggles have no differentiation other than moving left to right and back…
… Ongoing for a year+ now; issues with orders updates not texting me and texts and messages sent through the app don’t show all in either the app or the text thread making it very confusing, and the photos are randomly emailed to me vs app message and text- so I’m checking 3 locations while watching for the delivery.
…Last 2 orders dropped randomly in our HUGE building without any consideration of instructions & no photos sent to indicate that it even made it to the correct building vs neighboring one (holiday hiring maybe?), so it’s annoying to have to contact support instead of adjusting the tip myself. Otherwise I’m a heavy user!Show lessSara3bey
Incapable of delivering drinks with food
If you want to pay for a delivery subscription where the delivery people repeatedly drop off your food but forget to pick up and drop off your drink with the food… this is the app for you! If you love eating a hamburger without the milkshake you ordered. Or if you love eating Indian food without the mango lassi you ordered! This is the place.
The good news for you is caviar will credit you for the missing idea so you can use the credit to buy more food and drink where they will forget your drink only issuing you more credits towards beverage-less meals! Not to mention all the food waste you can create by have unconsumed beverages be thrown in the trash by the restaurant you ordered from.
I don’t know how complicated it is to pick up food. And I have been told by customer service that the dashers do see your order! The good news for teh dashers are that they get tipped in advance so it really doesn’t matter to them if they forgot your drink.Show lessLittleWyn
First order; bad experience
We ordered from one of our favorite restaurants that we know and love. We have done pick up before by calling and different apps, and never had any issues. Used caviar to save some dollars on our first order. Scheduled pick up for 12:30-12:40. We arrive at the later end to be safe. The restaurant panics as they haven’t even started our order. Food is done about five after. Unfortunately we weren’t picking up for only ourselves but for a birthday get-together so we felt awful showing up late.
I raised the issue to Caviar and they offered $10, which barely covered the restaurant tip. I suggested they offer a larger credit as I believe my time is worth more than $10, but they told me that they have a “system” for determine make-up credits. If pickup food being 30 minutes late equates to $10, I can’t imagine how bad it has to be to get more. Spoiled food maybe? The yogurt that came with the biryani was seemingly curdled so maybe I should have brought that up to Caviar. Then I’d get a life-changing windfall of $12!
Anyway, we probably should just call the restaurant directly. Lord knows DoorDash/Caviar doesn’t deserve our money — the restaurants do. Lesson learned.Show less'tyty'