Leave a Review Lightspeed Retail POS (S)
Very disappointed
System has a lot of glitches that requires call help. Support always says they will call you back and they never do. Equipment fails frequently. We are on a deadline to go travel and Ive spent two days on the phone with support and nothing is working. I’m going to have to get another point of sale, to make this work. I regret getting ShopKeep. All the time and money spent on personnel talking to support and the system not working is depressing. I am so disappointed. I feel like I’ve been stolen from.Show lessasteroid2020
Too many Faults
The business I work at has been using this app for over a year and it is very unreliable: I have had the app crash on me multiple times, usually during the middle of a payment which is extremely annoying to have to explain to the customer. It will glitch and kick me out and it will not restart itself even when I restart the IPad or restart the app. Customer service is alright but I am often left on hold multiple times which is frustrating because it’s a problem that needs immediate fixing. I have also had a lot of trouble with it connecting to the credit card reader multiple times and sometimes it will do this in the middle of a sale. I do not recommend this app, find a different register app if you can.Show lessAngry Workerrr
6 years of glitches and problems
We have suffered through 6 years of misery with ShopKeep, I feel foolish even admitting that at this point. We are so invested that we can’t quit now. If this review serves as anything, let it be a warning to anyone else considering to stay away.Shoebum
Company cannot fix a year long bug
Do not buy for bar or restaurant. I purchased 2 registers for a bar and was told it would work. Not true.
Spent 2 hrs with tech support and told that it’s not designed for bars. Saved sales do not sync across registers properly creating confusion for the staff. Was told to change how we do things to make it work.
Asked to speak to customer service and was told my issue “did not warrant escalation”.Show lessmtn1212
Poor Service
I have had several issues now and each time I have to get transferred to someone else or call some other type of number to not get the help I need they also use third party services with out knowing the numbers of them for you to call. If your looking for something that with come with lots of good service and help this isn’t it. 10/10 recommended something besides this.Show lessKzLYRE
DO NOT BUY SHOPKEEP
God awful app. Yet we’re stuck with it at our store. We are so integrated with card readers and Bluetooth printers that do not consistently stay connected / crash every day (I wish that was an exaggeration). We try calling customer support and it’s the same “turn it off and back on” answer, that only temporarily fixes the issues. Without busy store, this causes our employees a lot of stress to continuously have to modify how we ring up customers, get food tickets, and manually enter cards even though we paid a lot of money for card readers that can’t stay connected. DO NOT buy shopkeep, terrible app with useless add ons and customer service. We’ve left reviews and emails before and have yet to be contacted.Show lessEF147
Developer Response
Hi there, We're so sorry to hear about your experience and would like the opportunity to make things right. Please send your ShopKeep account name and contact info to feedback@shopkeep.com. Thank you, The ShopKeep TeamCredit card processing
ShopKeep is great for inventory, running regular cash sales, and tons of helpful reports! However when it comes to the credit card terminals no matter what reader you get there always seems to be a gateway error! Or you’re lucky if your reader lasts 6 months! You call support and they can never actually fix the problem! They should have there support staff 1st go out into the field and run some transactions! Then they could better understand the complaints!Show lesstnes03
No longer good
We used to have good success with this system. But for the last 4 months the register app has failed to log between 30-50% of daily sales. Fortunately they are still recorded in the back office but we have added an hours work of record keeping ensuring all sales went through and annotating daily reports. Customer service has been borderline unresponsive and hostile.Show lessAmoreRd
Love it
I’ve been using ShopKeep for a little over a year now. I love it. Great customer service and easy to use product. Sometimes I have issues but it’s not very often and i haven’t had a problem that couldn’t be resolved the same day (knock on wood).HeatherYu
Lots of problems
I have been using this app for over 5 years. Recently we’ve been having problems. I have called customer service and keep getting the same response( delete app and reinstall). Doesn’t work.Kazoku 101
