Leave a Review Lightspeed Retail POS (S)
It’s ok...
Need to be able to do EXCHANGES not just returns. Creates more confusion, redundancy and time as you have to do multiple transactions for simple exchanges.
“Open the cash drawer” should NEVER be a titled feature, bad practice from a loss prevention standpoint. Stick with “No Sale”.The Woo Director
Not so happy anymore!
I rarely write reviews, but I felt I was compelled to write about this app.
When I first started using this app it was good with little problems, nothing I can handle, but when I purchase my second account and tried to transfer my almost 6000 items, it turned into a nightmare, the system by all means is NOT SMART. It’s been two days now trying to transfer my items from one account to another, with the help of ShopKeep support, still no progress. Too many restrictions in UPC for instant, gotta be 8,12 or 13 digits and cannot start with certain digits such as #5.
There are so many apps to make it easier your your international customers to contact you for free, such as WhatsApp or Viber, why don’t you have one? Why do I need to pay almost a dollar per minute to get help from you?
Very frustrated and really considering to change unless some miracle happens.Show lesskombini
Developer Response
Thank you for taking the time to provide feedback on your experience with ShopKeep. Our Customer Care team attempted to reach you via phone and email with no success. If there is a better number or email to reach you at please email feedback@shopkeep.com to let us know so that we reach you. Thank you, The ShopKeep TeamThe latest updates are terrible
The latest updates to the UI make things cumbersome and slow things way down. Wordy. Poor placement of buttons. Just bad.RSBS34
Not suited for restaurants, very glitchy
Tickets magically stop printing when you need them most; there’s no good way to program a half and half pizza; there’s no way to print multiple checks at one table without a plethora of button taps; there’s no way to reassign a table on the seating chart once the ticket has been opened; and there’s no itemized server report at the end of the shifts where servers can go through their checks for mistakes. There’s more, but you get the idea. Wouldn’t recommend for any restaurant needing more than just a rudimentary system.Show lessZyman
I wish it worked properly
If it worked without all the problems it would be good. We have over 4200 items. Pretty busy store. Current problem is app has to be restarted every other day. Always when there is a line at the register. Employees have to call me and if I’m by a computer then I can deactivate and reactivate, otherwise they have to call the 1-800 number and sit on hold. New updates from apple cause problems. We can’t update computer until they fix current problem. Been with tech a few times about app problem and the last one said they don’t know what it is and they hope it fixes itself soon. I’ve replaced all hardware and done everything I can. Had to put a post it note on our Clover saying unable to use Apple Pay at this time. I really wish Apple or someone with the tech capabilities would buy Shopkeep and fix all the problems. I’ve had to close the store early a few times due to ShopKeep problems. Lost revenue. I am having to spend over a grand more to add a second register so hopefully when one freaks out, we have another. I have too much money and time invested in shopkeep to give up now. But I am starting to look around for better systems. Very very frustrated. The response, I’m sure, will be the same generic response everyone else has been getting.Show lesscandystore owner
Developer Response
Hello, We would like the opportunity to assist you. In order to do this we need your account information and best contact information. Please email this information to feedback@shopkeep.com so that we may begin investigating. Thank you, The ShopKeep TeamNot very powerful
When bulk exporting (which you have to do to edit more than one item at a time) all barcodes starting with a “0” deletes the “0.” This means that when you reupload the bulk inventory to the system almost all the barcodes are corrupted and won’t scan items. Horrible software and supportLaughpad
Not all it was presented to be!
Definitely not for the bar or restaurant industry. On top of that very poor service. Only had it in place for two weeks and there are so many holes in the system for this industry I really think they should not market or promise so much when it is clear the developers have not been in the full restaurant / bar business.Show lessbartenders inc
Payment Corruption
Keeps crashing and saying the payment was “corrupted” if you do a split payment that includes a credit card. Tried following the instructions to “uncorrupt” it. Never wound up doing anything and i had to restart the iPad. Turned out the customer had been charged but it didn’t show up in our back office but I’m sure itll show up on our bank statement.Show lessGoldpowder13
Never felt more like a loser
Knew what I needed.. was ready to buy... never felt a more snobbish attitude in my 50 years on this planet... as if my interest in this product was a nuisance in their $9.00 coffee breaks and account issue that prevented me from logging in was my issue, not theirs and after 48 hours of no response and being snubbed automagically on their site. It was a courtesy ofthem to go out of their way to reply and tell me they won’t help. You will be paying for the privilege to talk to these for the rest of your life... choose elsewhere..there is better....have found itShow lesshappytogoelsewhere
Developer Response
Hi, We appreciate the feedback you have provided on your recent experience with ShopKeep. We are going to reach out to you via email to assist with your account. Thank you, The ShopKeep TeamAll is great... 😁Except... 🤨DYMO 🤮
After being on here a year and a half, we’ve enjoyed growing our business along side ShopKeep. Our only issues that continues to upset us is that we have to print our labels w/ a DYMO label printer. DYMO doesn’t seem to care about making their systems user friendly. And when you have to contact customer support... you can be on hold for an hour.
😮BOO DYMO
🥳YAY SHOPKEEPShow lessd to the bone
