UBS & UBS key4 User Reviews

Top reviews

A bit slow

Mobile release notes not being updated since September. Missing loading indicators to figure out if the app is just slow at getting data or stuck.

Otherwise one of the best mobile apps.

Stocks Charts are useless - needs weekly, monthly and 3 month view.

Response from developer

Hello. Thank you for your feedback. We are glad that you generally like the app 😊. We will forward your feedback to our product management team so that your experience can be improved further 👷. Best, your UBS Team.

Great management

Makes life easier to manage when it comes to finances.

Response from developer

Hello. Thank you so much for your positive feedback ⭐. We are really glad that you are enjoying the app 😊. Best, your UBS Team.

Scan and Upload on iPadOS 18 not working

Dear Sir,Madam, I have updated my ipad to ipadOS 18 and have also updated my UBS Mobile App and UBS Access App. The Scan and Upload function to pay bills is not working in the UBS mobile app. Is this something UBS IT can help with?

Response from developer

Hello. Thank you for your feedback and please excuse the inconvenience. Could you please send us more information about the issue at ubs-mobilebanking@ubs.com, so that we can fix it 🛠️? Best, your UBS Team.

So many updates!

Every time I want to use the app it needs an update! It seems like every week there’s a new version… not a good thing for useability I’m afraid

Response from developer

Guten Tag. Vielen Dank für Ihr Feedback und bitte entschuldigen Sie uns für die Umstände. Häufige Updates sind notwendig, um die Funktionen und die Sicherheit der App zu erhöhen 🛡️. Wir empfehlen Ihnen, automatische Updates zu aktivieren, damit Sie dies nicht manuell tun müssen: Gehen Sie zu Ihren Geräteeinstellungen > App Store und wählen Sie App Updates. Freundliche Grüsse, Ihr UBS Team.

Great App

Fantastic app, easy, comprehensive, and secure. The best part is so convenient 👍

Response from developer

Hello. Thank you so much for your positive feedback ⭐. We are really glad that you are enjoying the app 😊. Best, your UBS Team.

Mr Lukas

The app is very slow,very primitive and very …!!! Why I can’t or I am not allowed to add my debit card to my Apple Pay? Instead the stupid system force me into credit card!!! Why ? So simple… I want to use my money!!! Not someone else.I am rich!!! I got enough money!!!!

Response from developer

Hello. Thank you for your feedback. We are sorry that you are not entirely satisfied with our app. Our team is always at work to improve it 👷. Currently, you can add your debit card to Apple Pay: Open the Wallet App > Tab the “+” sign in the upper-right corner > Select UBS from the list and follow the instructions on the display. Here you can find an extensive guide with details: https://www.ubs.com/ch/en/help/debitcard/applepay.html. Best, your UBS Team.

Budget function removal

What happened being able to see a breakdown of your expenses in the app???

Response from developer

Hello. Thank you for your feedback and please excuse the inconvenience. Could you please send us more information about the issue at ubs-mobilebanking@ubs.com, so that we can fix it 🛠️? Best, your UBS Team.

Doesn’t work half of the time

Every second time I use the app all favorites and functions stop working (try later).
iPad browser: despite of update a minute ago UBS blocks access because of outdated browser.
I will change banks now after 20 years!

Response from developer

Hello. Thank you for your feedback and please excuse the inconvenience. Could you please send us more information about the issue at ubs-mobilebanking@ubs.com, so that we can fix it 🛠️? Best, your UBS Team.

Excellence in personalised customer services.

I have been with UBS for long and will continue to be. UBS excels in personalised customer services. Thank you for your support.

Response from developer

Hi. Thank you so much for your positive feedback ⭐. We are really glad that you are enjoying our customer services 😊. Best, your UBS Team.

Review UBS banking

Works great with Twint!

Response from developer

Hi. Thank you so much for your positive feedback ⭐. We are really glad that you are enjoying the app 😊. Best, your UBS Team.

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