UBS & UBS key4 User Reviews

UBS & UBS key4

UBS AG

Finance

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Unusable

UBS forced me to update to keep using the app, but the new version is super buggy. Now I can’t pay my bills in the app

lemondae

5 years ago

Response from developer

Thank you for your feedback and please excuse the inconvenience. Can you tell us here or via e-mail (sh-mobile-feedback@ubs.com) what type of payment is no longer working properly? And what happens when it fails, does the app just stop working or do you receive an error message? This is the best way for us to investigate and solve the problems. Best regards, your UBS team.

I hate this app!! Slow and stupid

Too complicated it is impossible to use

Willtc123

5 years ago

Response from developer

Thank you for your feedback and please excuse the inconvenience. Can you tell us here or via e-mail (sh-mobile-feedback@ubs.com) what is not working properly? And which aspects of the app you find too complicated? This is the best way for us to investigate and solve the problems. Best regards, your UBS team.

Complicated and buggy

The app requires a complicated login system, using either a separate app or access card. Face ID support is very limited, only allowing me to view a subset of my information before requiring me to use full login.

To add to that, the login is buggy, frequently hanging on a loading screen and then locking me out of my account for two hours if I try again.

Within the app, I was unable to set up eBills, whenever I clicked on a provider nothing happened. If I tried to go back to the eBill page it would instead navigate back to the last page I visited (either Pay or the home screen).

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jwmcglynn

5 years ago

Response from developer

Thank you for your feedback and please excuse the inconvenience. Please contact us at sh-mobile-feedback@ubs.com with more details about the login-issue you were experiencing. When it happened, on which device and on which OS version. This is the best way for us to investigate and solve the issue. If you are still experiencing issues setting up eBills we kindly ask you to write us an email with more details, such as the eBill provider, as well. Thank you and best regards, You UBS team

A huge step backwards

The developers of this app have clearly not spent time with real users to understand what most people really need most of the time. For example previously the first page was the list of key accounts and status..fine, now it is a totally useless photo of the Matterhorn. What’s the point of that?! Now takes 2 clicks to find accounts and get to what people really need. What was quite complex before is now a ‘pot pourri’ of nearly useless budgeting and investment/portfolio windows. Most people are simply not finance junkies with the time or interest to go wading around in these tools. Please please please UBS, go back to a simple, functional and intuitive personal banking application designed for normal customers.

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JamesBW69

5 years ago

Response from developer

Thank you for your feedback and please excuse the inconvenience. You can still view you accounts immediately after the login. You can do so by either adding them to your home page under “Settings – Profile – General – Configure home page”. Or by switching the start page under “Settings – Profile – General – Start page” from Home to Accounts. If you have any further questions or feedback you can contact us anytime at sh-mobile-feedback@ubs.com. Best regards, Your UBS team

Merit where merit is due

Finally a banking app not designed by bankers for bankers. Clearly a lot of effort has gone into this. The app has a premium feel, must have been a very talented design team. Love how the Swissness is represented with such an iconic mountain.

One little thing thou, could have a nicer transition after paying ebills allowing user to go back to original home screen.

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T Sutton

5 years ago

Complicated app

Not intuitive, took me a month to figure out how to pay my credit card and now Im being asked to use the security card on the first payment which I still dont know how to do. Ive used many banking institutions and this is the most complicated by far.

Ads kill art

6 years ago

Response from developer

Thank you for your feedback and we apologise for any inconvenience. Please send an email to sh-some-ch@ubs.com so that we can jointly identify the cause of your problem. Your UBS team

Great job IT team

Online signing is seamless and payments without password through access app is a great improvement from trying to remember multiple passwords . Well done UBS IT team .

Superb and I am very happy