UBS & UBS key4 User Reviews

UBS AG

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Old fashion and sluggish app

If you’re used to neobanks app like N26 or Revolut, the UBS app will be as shock
You need 2 apps: 1 for banking, 1 for secured login
When adding a beneficiary you also must use the access card and the calculator
Once you login you still need to use your PIN and the access app to open some part of the banking app: sharing your bank details for example!!
For some reasons that UBS is unable to solve, I can’t login to my account from a desktop!!
You need 3 clicks to see your credit cards movements
You can’t change your PIN card from the app
You can’t freeze your card from the app
Debit
There are 4 (mAybe 5) ways to login but if you choose faceID as default you still need to click the tiny icon each time you open the app
UBS is at least 10 years behind with online banking: they use old fashioned tools like access card, calculators, contract number,... this is way too complex
They made the app configurable to sone extent, but their processes are from the past
As soon as CSX from Credit Suisse is on the market, I’ll jump on it, it can only be better than UBS

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philippeUK

4 years ago

Response from developer

Thank you very much for your feedback aand please excuse the inconvenience. This would of course be a great simplification, you are right. The Access App is a separate app as it performs additional security checks to ensure the highest level of security. We regularly check possibilities for a better integration with the Banking App. First of all, we thank you for your understanding. You can block your cards directly in the app (Accounts & Cards > Cards Administration > Manage Cards > Debit or Credit Card > Block Card) Best regards, Your UBS Team

Scan and Pay needs work

Half the time scan and pay doesn’t work. Needs to be worked further. It used to work good but with recent updates does not work well. Struggles to recognize the number.

Jfro3333

4 years ago

Response from developer

Hello, we released an update of the Mobile Banking App that should solve the problem. Please download it and try again. If you continue to experience problems, please contact us at sh-mobile-feedback@ubs.com. Best regards, Your UBS team

Does not work too frequently

Too many times this application does not work especially for transactions related to cards. I am using a prepaid card, and this makes me embarrassed and annoyed very frequently by preventing me from using the card when needed.

Dr_Park

4 years ago

Response from developer

Thank you for your feedback and please excuse the inconvenience. Can you tell us via e-mail (sh-mobile-feedback@ubs.com) what is not working properly when trying to use the prepaid card? This is the best way for us to investigate and solve the problems. Best regards, your UBS team

Payment slip scanning broken in latest release

Scanning payment slips was the best feature... now it doesn’t work...

.....-.......-......

4 years ago

Response from developer

Circular referencing

The UBS app asks me to download the latest version from iTunes. ITunes tells me I already have the latest version of the UBS application. When I try to open the app it sends me to the message to download the latest version of the UBS app. I am at a loss here! 😂😂😂

Claudiu22

4 years ago

Response from developer

Thank you for your feedback. We apologize for any inconvenience. We have released an update for the UBS Access App, Mobile Banking App and the UBS Safe. Please download it directly in the App Store via "update all" and try again. Please contact us at sh-mobile-feedback@ubs.com if you have any further problems. Best regards, your UBS team

Blocks itself once in several months and forces you to update

Blocks itself once in several months and forces you to update. Usually it happens when you really need mobile banking. Last time it was less than 2 months between updates. And it was not to push some critical update, just force you to use some new functionality. That’s not the way it should be.

lnadych

4 years ago

Response from developer

Thank you for your feedback and please excuse the inconvenience. Due to the fast pace of the digital world, we are forced to update our app regularly to meet the latest security standards. Thank you for your understanding. Best regards, your UBS team.

It crashes every time we try to scan a payment

It’s currently unusable for payment processing.

panam2019

4 years ago

Response from developer

New Update Issues

The app before the newest update was super reliable. You could pay bills directly from the app and not have to worry. Unfortunately with the new update, the Scan and Pay feature is no longer working, which is a large part in what makes the app so useful. The camera just doesn’t recognize the reference number that you are trying to scan, and you can’t do anything about it. I would leave a better review if it weren’t for this most recent update... :(

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Trachsam

4 years ago

Response from developer

Thank you for your feedback and please excuse the inconvenience. For security reasons, there is a strong login method required (e.g with the access card or with the UBS Access App) to use the scan & pay function in the app. If you continue to have problems, please send an email to sh-mobile-feedback@ubs.com so that we can jointly identify the cause of your issue. Best regards, Your UBS team

The app doesn’t start up after the latest update

Really annoying, installed the new app on my iPhone and now it doesn’t even start up. Other people must be having the same issue. I updated my OS and restarted the phone but the problem is still there.

Update: received back a prompt response and; deleted and reinstalled as instructed. All back to normal. Thank you very much. The application is very good!

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Raj Mattu

5 years ago

Response from developer

Thank you for your feedback and we apologise for any inconvenience. Please try to reinstall the app. This should fix the issue. If you continue to have problems, please send an email to sh-mobile-feedback@ubs.com so that we can jointly identify the cause of your issue. Best regards, Your UBS team

Worst User experience

Once you figure it out the app may work. However, if you are familiar with Canadian bank apps this will seem like going back in time by a decade. Everything you want to do is complicated, cumbersome, and takes multiple steps. I’m not sure why the main screen has been replaced by the help screen but there’s no summary of your bank accounts. If you’re a customer you really have no choice but be forewarned.

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Anmak

5 years ago

Response from developer

Thank you for your feedback. The home screen is customizable. You can add different overview screens, such as your accounts, to it by going to "Settings & Security – Profile – General – Configure home page". Best regards, Your UBS team