UBS & UBS key4 User Reviews

UBS & UBS key4

UBS AG

Finance

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Doesn’t work

I get a blank page instead of a login, even after several app updates

Ipad2obs

3 years ago

Response from developer

Thank you for your feedback about the blank page & please excuse the inconvenience. We want to help you as soon as possible. May we ask you to send us more information (steps performed & error messages) via email to sh-mobile-feedback@ubs.com, so that we can understand & fix the problem? Thank you for your help! Best regards, your UBS Team

iPad App needs fixing!

As mentioned in other reviews, the IPad app needs urgent fixing. Firstly when it is opened the app switches directly into portrait mode, rather than staying on landscape mode. Furthermore when trying to log-in via the Access App, a blank white screen pops up where nothing is loading. Hence I am unable to even log-in to the service from my IPad.

For a bank with these charges I expect more in terms of technical sophistication! Please fix this.

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Revi RMR

3 years ago

Response from developer

Thank you for your feedback. We will forward your wish to be able to use our app on the iPad in landscape mode to our product management. You are always welcome to contact us at sh-mobile-feedback@ubs.com should you have further inputs or questions. Best regards, your UBS team

Slow and not designed for user friendly experience

Suggest UBS take a hard look at other banking apps to make it a better user experience. Really poor app, bad design and extremely slow and response time issues, having to jump on internet banking as the app is failing. This is enough to want to move my banking elsewhere, what’s the point if you can’t bank on mobile. Credit card account view is so bad, to know any outstanding service to pay etc >> look at AMEX app for pointers , that is a good experience.

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MattD199999

3 years ago

Response from developer

Thank you for your feedback and please excuse the inconvenience. Could you send us a more detailed description of the issue you are experiencing via email (sh-mobile-feedback@ubs.com)? This is the best way for us to investigate and solve the problem. Best regards, your UBS Team

Doesn’t work on my phone

I have a perfectly working iPhone 6 that, unfortunately, Apple refuses to upgrade to iOS 13 or above. I’m stuck with the 12.5.5 iOS and the developers of this app only allows installation on iOS 13... The bank talks about sustainability but in reality it doesn’t practice it. It is forcing me to choose between changing banks or buying a new phone.

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asalda10

3 years ago

Doesn’t work anymore without iOS 13 at minimum!!

Using an iPhone 6 on iOS 12 perfectly running and now that application says I need to upgrade to the latest iOS 13 at least to be able to download, which I cannot since my phone is only on v12... what do I do now??? Throw a perfectly working phone in the trash? Common UBS, you can do better than that.. make your application backwards compatible with older iOS version too!

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U100009

3 years ago

Waste of time

I do not recommend UBS to anyone that primarily intends to use its services through the app, as I imagine most costumers will. For some reason you have to use three apps, none of them intuitive. It is filled with useless features and convoluted menus.

UBS app is to a fintech bank such as Monzo, as a tricycle is to an electric car.

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JJ_M1

3 years ago

Not meeting industry standard

The app is not very intuitive. The UX has a lot to improve to make it simple, easy to use, and have the key information readily accessible. The design team should look what UK banks do like NatWest or Monzo. I was expecting a better level from a Wealth management bank like UBS

frederic0000000

3 years ago

Response from developer

Thank you for your feedback and please forgive the inconvenience. To improve the user experience, we are constantly working on the design of the app. Here, concrete feedback is a great help. Therefore we kindly ask you to send specific ideas to us at sh-mobile-feedback@ubs.com . Best regards, your UBS team.

No network?

After the last update the app has stopped working. It just keeps saying “No network”. Is this a common issue? How do I fix it?
Could it be a DNS problem? Which address are you trying to reach which is not available?

Michele Sama

4 years ago

Response from developer

Thank you for your feedback and please excuse the inconvenience. Please contact our support service on +41 848 848 064 - this is the best way we can help you solve the problem. Best regards, your UBS team.

Connectivity issues

Consistently says that there is no internet connection and then connects on 10th try or so.

RemutedFault

4 years ago

Waste of time and money

This app is useless. For 6 months they have not sorted out portrait and landscape issues on the iPad..... They claim the access app is for security but you still need the card unit to make payments or add new people .... why do you have an access app if I still need the card unit for verification there are new ways to to do two factor authentication.

This is not the cheapest bank in terms of bank charges and I expect better service.... the team responsible for building this app need to get help or get professional in to sort this mess of an app out... How it sustains 4.5 star rating is a mystery for me. They just have to look at other great digital banking apps ... people look at N26, Monzo, Revolut etc etc ... its not difficult people...... I dispare every time I have to use it ..... Please fix this ..... Apple have teams to talk to to help you for free......

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The guy from South Africa

4 years ago

Response from developer

Thank you for your feedback. That would, of course, be a great simplification, and you are right. The Access app is a separate app because it performs additional security checks to ensure maximum security. We regularly examine possibilities for better integration with the banking app. For the time being, we thank you for your understanding. Greetings, your UBS team