UBS & UBS key4 User Reviews

UBS AG

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Can you at least add the function of viewing bank documents and corporate actions?

So we can at least not have to log into the website page on my phone every time? Honestly the app is pretty much useless compared to the website.

Also you need to add lending value for my positions

SemelMaccha

2 years ago

Response from developer

Hello. Thank you for your feedback. We are sorry that you are not entirely satisfied with our app. You can also find your banking documents by downloading the UBS Safe app on your device 📱. Find out more about UBS Safe here: http://from.ubs/62507gBLI1. We will forward your feedback about integrating this function directly into the Mobile Banking app to the relevant team 👷. Best, your UBS Team.

Connectivity issues

Some basic functionalities like payment with QR code do not work (the button is there but you have to enter the info long form…)

RemutedFault

2 years ago

Response from developer

Hello. Thank you for your feedback and please excuse the inconvenience. Could you please let us know more about the issue (error messages / screenshots / etc.) at ubs-mobilebanking@ubs.com so that we can fix it 🛠️? Thank you in advance. Best, your UBS Team.

The App is a regression!

Where is the QR code reader for payments??? Now I have to input all the information like before. It is so inconvenient. Bring it back!

Jenny_Avancena

2 years ago

Response from developer

Hello Jenny. Thank you for your feedback and please excuse the inconvenience. Could you please contact us at ubs-mobilebanking@ubs.com, so that we have a look at the problem🛠️? Best, your UBS Team.

Poor testing and release management.

Your latest app release version 13.2.1 … which you deployed Friday, Feb. 17 … is MISSING the entire QR functionality !!!
How did no one notice this !!

Qwerty_!23

2 years ago

Response from developer

Hello. Thank you for your feedback an please excuse the inconvenience. We are sorry that you are not able to use the Scan & Pay function anymore. This is likely due to country restrictions of the function. Please contact us at ubs-mobilebanking@ubs.com so that we can help you. Best, your UBS Team.

The app doesn’t work

For weeks now, the app has failed to work on my side. On a first attempt, it tells you that the attempt has failed. Probably correct info, but useless.
On a second attempt, it informs you that the service is currently offline.
On a third attempt, it lets you login, but then says that your accounts aren’t visible.
So, you end up having to use your computer. UBS, please fix this, this isn’t up to your standards.

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Alpha.c

2 years ago

Fix your updates !

Your app update will not work at a critical time for me on two different wireless networks so I can’t get in at all to check account status !!!

Mhudsond

2 years ago

Scanning is not working

Scan reference number is not working again, this happens like half of the time!

NicoleCui

2 years ago

Response from developer

Thank you for your feedback and please excuse the inconvenience. Can you tell us via e-mail (sh-mobile-feedback@ubs.com) what bug you are experiencing? This is the best way for us to investigate and solve the problems. Best regards, your UBS Team

Updates

Updating the app every two to three weeks to be able to use it, is really annoying. Especially when you’re traveling a lot.

preinmann

2 years ago

Response from developer

Thank you for your feedback and please excuse the inconvenience. Since we are constantly expanding our app with new features, we have to release updates on a regular basis. You are always welcome to contact us at sh-mobile-feedback@ubs.com should you have further inputs or questions. Best regards, your UBS Team

WTH, UBS?!

Please bring back the ability to log in with password! Please! 😭🙏 My life depends on it—literally! (Not to mention that it’s way easier than using a security token device/second app).

Geblawi

2 years ago

Response from developer

Thank you for your feedback. We will forward your wish to be able to login directly using a password to our product management. You are always welcome to contact us at sh-mobile-feedback@ubs.com should you have further inputs or questions. Best regards, your UBS team

Unable to open account

I keep trying to open an account at UBS and every time I arrive at the info page for my address, it says there is a problem and I need to try again later.

PhilB0816

2 years ago

Response from developer

Thank you for your feedback & please excuse the inconvenience. We want to help you as soon as possible. May we ask you to send us more information (a screen shot, steps performed & error messages) via email to sh-mobile-feedback@ubs.com, so that we can understand & fix the problem? Thank you for your help! Best regards, your UBS Team