My Sunrise User Reviews

My Sunrise

Sunrise UPC GmbH

Utilities

Finance

Top reviews

Most RecentHighest RatedLowest Rated

No support

Only support is by phone, takes a while, chat doesn't work

nathgilson

3 months ago

Response from developer

Thank you very much for your feedback. We are sorry that you are dissatisfied with the Sunrise service. We ask that you report complaints to our customer service team at https://www.sunrise.ch/de/support/kontakt so that we can find a solution to your concern. Kind regards, Sunrise App Support

Can’t pay a bill

Everytime I try to pay a bill with a valid card, it says “The transaction was unsuccessful”. Very annoying. I shouldn’t have to visit Sunrise in person to pay my bills and get an extra fee because of that.

Claudy A

4 months ago

Response from developer

Thank you very much for your feedback. We are very sorry that you had difficulties with our app. In the meantime, there have already been a few updates. We would be grateful if you could test the latest version and then re-submit your review. Thank you for your cooperation! Kind regards, Sunrise App Support

Billing

To difficult to figure out how to pay a bill.

Admirer12345

8 months ago

Response from developer

Thank you for your feedback. What specifically do you find difficult? If you need assistance, please call our toll-free hotline. Best regards, Sunrise App Support.

I was told first 2 months free but now I have invoices for chf300!

Thanks Samir for not doing your job! Terrible service as usual from Sunrise! Big mistake.

Jubag70

a year ago

Response from developer

We apologize for the inconvenience. Please reach out to us in the community so that we can assist you regarding the invoice. Best regards, Sunrise App Support.

Too many unsolicited ads

I keep getting ads even though I have requested not to. They need to do a better job respecting their customers or they will leave.

R1 7768

a year ago

Response from developer

Thank you for your message. Where do they always get advertisements ? Love greetings Sunrise App Supoort.

App is dead

App opens but screens stays blank. iOS is up to date but the app isn’t.

nofreenicknameleft

a year ago

Response from developer

We are sorry to hear that the screen is black. Thank you for your feedback; we will take this into consideration and see what we can change. Kind regards, Sunrise App Support.

Works great for me

Been with Sunrise since highschool, jus now getting the app✅✅ does what I need it to do #nicework

MAXICR€€M

a year ago

Response from developer

Thank you for your feedback! Kind Regards, Sunrise App Support.

S

This app is always crushing always is so slow,and never can see the status of my order.

aldo385

a year ago

Response from developer

Thank you for your feedback. We're very sorry that you had difficulties with our app. We'll make sure to fix this issue with our next update. Thank you for your cooperation! Kind Regards, Sunrise App Support

Sunrise app appears only interested in selling products and not resolving tech problems

No recourse to an actual solution, a real person , or information related to the technical disruption of service.

Canuk Nomad

a year ago

Had issues the first time downloading the app

At the beginning I couldn’t open the app as it would launch and only show a white screen - I deleted and reinstalled twice and then it worked!

JossVillarreal

a year ago

Response from developer

Thank you for your feedback. We're sorry you had trouble logging in. Have you already tried deleting and re-downloading the app? If so, we ask that you also try logging in through the website to verify that your login is working. Otherwise, we would be happy if there were an opportunity to upload screenshots or screen recordings via the Sunrise Community under "MySunrise"; https://community.sunrise.ch/t/mysunrise-upc-app Thank you for your cooperation! Kind regards, Sunrise App Support