Excellent Customer Service
The staff at Sandy Spring Bank are extremely helpful and they really look out for their customers best interests. I had an issue where another bank duplicated transactions and overdrew my account. I did not even know this occurred until a representative from Sandy Spring reached out to me. The representative from Sandy Spring contacted the other party and had the transaction corrected and my money returned. Sandy Spring is a great institution with truly exceptional staff that look out for the best interests of their clients. Very well done. This why after moving around quite a bit to different states I have continued my relationship with Sandy Spring for almost thirty years. Many thanks to the staff at Sandy Spring.
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Small Town Bank Problems
I wanted and still want to give local companies my business. Sandy Spring unfortunately does not seem to understand the importance of today’s technology and associated conveniences. Their app is woefully inadequate. The ability to set up external accounts and the money transfer process is way over burdened, cumbersome, and not up to today’s standards for turn around times. Their people are quite nice. If you just want a savings account, they are perfect!
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Bank fine, app sub-par
I like being a Sandy Spring Bank account holder, but the app leaves a lot to be desired. My main issue at the moment is that Face ID doesn’t work. I have it set up, but after the app updates, you can’t use it and have to use your password, which it won’t remember for you. PLEASE fix this!!!