We are small grooming shop, and have been in business for over 60 years. We were so old school with our clients, and keeping our records on index cards. We were always losing them, or getting them mixed up, and they sometimes just vanished into thin air. So when we heard about DayStart we did some research and thought it was to good to be true. Part of our problem was we have 9 groomers, and two locations, with two groomers who work at both locations. When we reached out to the marketing team, and discussed our needs, they said this system would work perfectly for us. Then we talked about pricing, and how everything worked. I went back to the owners of our store, and told them what they said. At that time it was not in the budget, so we had to wait until we started picking up. We got together and talked about it, and figured out how we could cover the cost. Then it hit us, we took the money that people paid for nail trims, and used that to cover the cost. We have had the system for seven months now, and it has completely changed our business. Each groomer has complete control over their own clients, and they love the real time notifications of when a client gets booked. They love that they can block time out for larger dogs, or more difficult ones. Our clients love that they get text and emails for reminder appointments. The system has been able to maintain both shops, and have had very little problems with dividing the clients making sure that the clients go to the right location, and groomer. So if you are considering using this program, please stop, and just do it. You will be so happy with your decision on doing so. Also, the customer service team is beyond amazing, and so helpful. They are right there when you need them for any questions or issues that you may have. In the seven months that we have been working with DaySmart, we have only had to contact customer support twice. Both times it was due to our mistake on doing something, and they had it fixed in no time. So again don’t wait just do it.
Thanks again for everything,
The Animal Castle Team.
Dayton Ohio
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