Control Card Prepaid User Reviews

NETSPEND CORPORATION

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I HATE IT!

My acc is cassidywill20 and they locked my account for no reason. Don’t get the card. I knew it was a scam anyways but my aunt uses it and she had no problems so I decided to try it out. IT DOES NOT WORK. Maybe Get it if you are trying to show it off to your girlfriends/ boyfriends but that’s it.

cassidywill20

3 years ago

Response from developer

We apologize for the difficulties you experienced while registering with us. Please contact us via social@netspend.com so we can look into it.

Scammers

On the website they don’t mention a monthly fee, found out about the monthly fee after my card was mailed, I’ve been trying to find a way to void the card and I keep getting the runaround, called the customer service and what do you know I was almost tricked into activating the card, zero customer service just a stupid machine. On top of that they have the audacity to play people for fools knowing full well that as soon as someone enters their card number that card is then activated. Why is it so difficult to just cancel a card? Are you guys this desperate??????Horrible company

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KimJ12508

3 years ago

Response from developer

The fees for using the card and for maintaining the card account, including maintenance fees, are fully disclosed in the cardholder agreement that was included in the card packaging. You can permanently block the card online or over the automated line. Email social@netspend.com if you need additional assistance.

Trash

Whenever it let you login, it’s just a blank screen. 👎🏽

Sonnyboy318

3 years ago

Response from developer

We'd like to look into this. Does this affect the mobile app and the full website? Please email us at social@netspend.com with details about your device and app version. Screenshots are also helpful. We apologize for the inconvenience.

Account Locked because forgot password

So I downloaded the app thinking cool I can deposit my pay check. After resetting my password the app locked my account which is odd because I never had issues before. I’ve been a loyal customer since 2016, when I got the card. Thank goodness I have a local Business checking account I can go cash my check at. Net spend get it together! There was no need to lock my account it’s been in perfect standing since I enrolled in the Control card. I would not recommend this card simply because of the fact that this Company can through away a customer after years of outstanding service. ***UPDATE*** I just got off the phone my account was locked because I tried to reset my password like 16 times the Customer service rep explained to me. I told her it was only three times regardless the app is wonky and, just does not work properly! Never will I ever get another net spend card. Good day!!

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Jreagan26

4 years ago

Card gets locked every month

I’ve been with the card company since 2014 and I think it’s time to move on to a REAL bank . Customer service is rude and supervisors disconnects the call when he is stuck on what to say. Same merchant auto drafts from my card and wants to lock it every freaking time . I’m so done with this company I swear

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keyglck 6818

4 years ago

Response from developer

We're sorry to hear that. We can see what happened with your account. Please email us at social@netspend.com so that we can look more closely at the issue.

🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️

How tf my acc get locked and i just got the card activated 🤦🏽‍♂️ this app is ass i tried to even bare with y’all

🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️🤯

4 years ago

Response from developer

We're sorry to hear this. We want to make sure that you are able to use your card. Please email us at social@netspend.com for assistance.

Mobile check load

I had my card for a awhile after wAiting on hold for hours rep finally answered and she didn’t even know how to help me she just said uninstall reinstall which I did for the last month what’s purpose of app and you can’t use it their customer service is useless.

candiced33

5 years ago

Response from developer

We're sorry to hear that you are having issues using the mobile check load. We recommending reaching out to our partners at Ingo. They are available at help@ingomoney.com 229-276-3990 from 7 AM – 12 AM EST. For additional assistance, please email us at social@netspend.com. Thank you.