I encourage everyone to read previous ratings of the App, they will echo my frustrations as well.
First, however, let me comment on the company you are supporting. When reading the magazine you get the sense that you are dealing with a no-nonsense, down home, cowboy way of life, sort of company. Well, after your first contact with tech support you quickly realize that you are a small player trying to tango with the Morris Publishing Group. If you look up their brand you get a lot of words like, Media Network, Morris Communication, Gate-House Media, Holdings in Europe, CitySpin and on and on. Morris Media Network Brands includes more than twenty magazines and more than ten Newspapers and many other endeavors.
A giveaway to what you are dealing with begins when you look at your account page which is totally removed from the magazine you purchased. The only hint of your affiliation is a fuzzy jpg in the upper corner of the account page. You can well imagine that a different picture in imported depending on what you buy. Other than the jpg this is a money collection page for the Morris Media Group, period. Normally on most websites you would be able to navigate to different areas within the magazine itself but not here, you can’t even get to your magazine from this page.
The App has some nice features but for a company who owns this many publishings you would think it would be stellar. Have you ever seen a App without a login prompt? Instead you have to pick a issue and start flipping through the pages until you get a “Your preview had expired now enter username and password . Have you ever seen a login screen without a, reset your username or password button? Have you ever used a App where you can’t reset your password? I mean using your email as you password and not being able to change it, really???
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