Leave a Review Western Horseman Magazine
DO NOT BUY
Do not buy this. It has not been updated since 2018 and when I attempt to log In it does not recognize any password. It was a waste of money and needs to be taken OFF of the App Store.BSeabolt
Big Company small Coustomer Service
I encourage everyone to read previous ratings of the App, they will echo my frustrations as well.
First, however, let me comment on the company you are supporting. When reading the magazine you get the sense that you are dealing with a no-nonsense, down home, cowboy way of life, sort of company. Well, after your first contact with tech support you quickly realize that you are a small player trying to tango with the Morris Publishing Group. If you look up their brand you get a lot of words like, Media Network, Morris Communication, Gate-House Media, Holdings in Europe, CitySpin and on and on. Morris Media Network Brands includes more than twenty magazines and more than ten Newspapers and many other endeavors.
A giveaway to what you are dealing with begins when you look at your account page which is totally removed from the magazine you purchased. The only hint of your affiliation is a fuzzy jpg in the upper corner of the account page. You can well imagine that a different picture in imported depending on what you buy. Other than the jpg this is a money collection page for the Morris Media Group, period. Normally on most websites you would be able to navigate to different areas within the magazine itself but not here, you can’t even get to your magazine from this page.
The App has some nice features but for a company who owns this many publishings you would think it would be stellar. Have you ever seen a App without a login prompt? Instead you have to pick a issue and start flipping through the pages until you get a “Your preview had expired now enter username and password . Have you ever seen a login screen without a, reset your username or password button? Have you ever used a App where you can’t reset your password? I mean using your email as you password and not being able to change it, really???Show lessLind320.Mac
App doesn’t perform well
App would not allow me to log in despite following directions given to me by magazine customer service. Magazine customer service did not respond when I asked for further assistance. Sorry I wasted my money on the digital and print edition. So annoying when a company has such poor customer service!!Show lessTheBestBlackcat
No new issues since Dec, 18
This was supposed to be the new and improved app for viewing the digital version of WH. The previous version stopped working in Dec, 2018 and the excuse from WH was that they were switching app developers. So the new version hit the street a few days ago and I had hopes of picking up my pre-paid subscription where I left off. Wrong! Yes, the monthly editions are now available, but after the first 10 pages, it tells you your "preview" privileges have ended and you must login to subscribe or restore purchase. Well, this doesn't work! It doesn't recognize my login and there's no way to reset either username or password.
So, you are stuck - can't go any further. I've tried deleting and re-installing the app, using few other username/password combinations, and nothing.
So the 1-star rating is because I can view the cover and first 10 pages of the issues I paid for but never got.
Highly disappointed in the developers of this product.Show lessrockwooa
Finally fixed, see how long it lasts.....
Yup new issues again, only 6 months late.tetonedge
Wait
Do not spend any money on this app until they get it fixed. There hasn’t been a new issue available in 6+ months.ABMsDad
Don’t subscribe!!!
They will gladly take your money but they no longer support the app. I haven’t gotten a magazine on this app since December 2018. Fraud plane and simplen3eod
Used To Be Such A Great .Org
Extremely frustrated and disappointed. Not sure why processes that have been around for decades are so discombobulated. Like mag-subscribe-receive product. Simple, right??
Not with these guys. Charge your card, disappear.
Save the agonizing experience. Go get it off the store shelf.TheOnlyKip
Very upset
I purchased a year subscription and have not yet received a issue.Jddunham
Nothing After December
I have had this subscription through iTunes for years. Suddenly, it won’t give me any new editions after the December 2018 issue. iTunes support says it is a supplier problem. Western Horseman says it is iTunes problem. Meanwhile, my subscription is good through July 2019 and I cannot get content. I will go back to paper..Show lessdlove and special sauce!
