FANZO User Reviews

MatchPint Ltd

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average at best

Sick of the app saying I have already been gifted for the round, when I haven’t, or when “in venue” putting my tips on only receiving a 2-for-1 pot.

I have contacted support a few time with no response back, why have email to contact when nobody responds

Neanze

7 months ago

Response from developer

Hi, thanks for reaching out to us. Please accept our apologies for the issue you were experiencing. Our tech team have looked into the issue and confirmed there was a bug. The good news is they have now resolved this issue. Unfortunately, we have not received any emails in our inbox regarding this. Would you be able to contact me directly at fletcher@fanzo.com so we can look into this further? Cheers

Terrible UI

One of the worst user interface and experience i’ve had in a while. No idea how to get anywhere, weirdly nested features. Quite bizarre. Good luck

Liaoninff

9 months ago

Response from developer

Hello there. Thanks for taking the time to get in contact with us and apologies for bad experience you've had here. We would love to understand more about your experience so we can resolve any issues and improve the UI for next time. Please send me an email at fletcher@fanzo.com to organise a time to chat. Cheers

Worst app to use for tipping comp

Took forever last year 2023 for app to work on my iPhone and now with all my info in for 2024 the app is even worst. My location settings is on and won’t find my local area but only pubs 700kms away.
Great app NOT

useless1122

9 months ago

Response from developer

Hi there. Thanks for reaching out and apologies for the issue you have experienced. We know how frustrating tech difficulties can be. It sounds like you may have selected the wrong state when signing up for tipping. Due to differences in state laws, we must have different competitions for each state. This means that you may not be seeing your closest participating venue. We can help get this sorted for you. If you could send me an email to fletcher@fanzo.com I'll get you moved into the right game and you'll be ready to go for a big year of tipping and free beers. Cheers

No reply

I won several stubby holders in the quizzes which only the first 2 were ever sent. Tried to email them but no reply

SLING-DING

a year ago

Response from developer

Thanks for reaching out and apologies for not coming back to you via email, we haven't seen anything land in our info inbox. Prizing for the quizzes was subject to availability and because we had so many switched on sports fans get involved, we ran out of stock towards the end of the season which means you may have missed out on more prizes. Please email me directly at fletcher@fanzo.com if you have any further questions. Cheers

Liverpool Bars

Always find a place to watch my beloved Liverpool on here

Foxy_317

a year ago

Amended to: Does work and great support!! Fun tipping with prizes to boot.

Initially had issue: App says device linked to another user and to contact support. App support message didn’t submit. “App support” link in Apple Store didn’t go to any support page and i couldn’t find any support contact on the web.

Being frustrated I left a review to which Fanzo responded promptly. They updated their support links and fixed my issue. Shout out to Fletcher at FANZO who was very helpful and understanding.

Issue resolved and I’m a happy chappy. Thanks FANZO and thanks to Fletcher!

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Poesfacker

a year ago

Response from developer

Hi there. Please accept our sincere apologies, I understand this would have been very frustrating. I can help you get this sorted. If you could send me an email at fletcher@fanzo.com I will be able to get you logged in right away. I have also added contact details to our FAQs page, so that others will be able to reach us when they need support.

Usability

One of the more usable apps on my phone. Clear layout and design. Nothing better than seeing the “you have won a free pot” notification either. An application I will definitely be recommending

jtgull

a year ago

Not great

At my local, we have to do our tipping through this app. That’s the only reason I go near it. It is honestly a dog’s breakfast. The reason it gets two stars not one from me is because whatever is going on in the backend does seem to keep track of our competition’s tips correctly. But that’s about it. Hope that your local tipping competition sticks to some other method of putting tips in. This has let me down too many times

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Hamish001001

a year ago

Response from developer

G'day Hamish. Thanks for taking the time to reach out and my sincere apologies for the bad experience you've had thus far. Honestly this is disappointing feedback, because we're trying really hard to make a great app for sports fans. Would love to chat to you for a few minutes to understand what we can improve for season 2024 and to make your experience with FANZO first rate. If you could flick me an email at fletcher@fanzo.com so we could organise a time to chat I'll make sure we try to fix any issues we can. Cheers

Rubbish

Quite possibly the worst app I’ve ever downloaded. I used to have a matchpint account, the logon page keeps redirecting me to create new account even when I click on the “already have an account” link. So it’s an endless loop. I’ve tried to message the support team, but even that doesn’t work!!!! Would give it zero stars if I could.

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