Highly Questionable Company: 0 stars
F! Their support email doesn't even work: it bounces. Don't communicate account billing issues.
I signed up for a free trial, and expected it to upgrade automatically like everyone else. Apparently there was a billing problem. I did NOT receive any emails about it. Got a voicemail on my sendhub # that I couldn't log into because my account was suspended. Again, no emails were received stating this. So no emails, and one voicemail I couldn't listen to.
A couple *days* later, my account is 100% deleted. No way to recover the phone number. This was my business line. It made me look very bad.
Every other company in this space communicates account issues through email or by calling the customer's ACTUAL phone number.
This is a "Mickey Mouse" company run by a bunch of amateurs. Terrible, terrible experience.
I signed up for a free trial, and expected it to upgrade automatically like everyone else. Apparently there was a billing problem. I did NOT receive any emails about it. Got a voicemail on my sendhub # that I couldn't log into because my account was suspended. Again, no emails were received stating this. So no emails, and one voicemail I couldn't listen to.
A couple *days* later, my account is 100% deleted. No way to recover the phone number. This was my business line. It made me look very bad.
Every other company in this space communicates account issues through email or by calling the customer's ACTUAL phone number.
This is a "Mickey Mouse" company run by a bunch of amateurs. Terrible, terrible experience.
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Greedy with horrible ethics
Started with the company their first year and was happy until they changed their prices and increased my monthly by $20/month. First startup I worked with that didn't grandfather in their first users. Few months later chose to pay for a full year. After 1 month of their app not updating on my iOS, they recommended canceling my service which I did. I then asked for the remainder of the year I paid for and they refused to refund the months of unused service. I hope their investors know how shady their business is being run. Do NOT USE THEM unless you want to be victimized after you get and list a new phone #.
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[BEWARE] Known SIP Issues
This company is well aware their app is failing and do nothing to resolve it but continuously bill your credit card for service that doesn't work. Their response yes we know. Please delete your app daily and reinstall to fix but this only works for missed calls doesn't address why incoming calls never work. I would suggest using another service like Convoi which is free and has no issues. Properly released. SendHub probably uses our funds to work on their product it's probably in beta mode still.
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Needs to be fixed immediately
I have been using this app for almost a year and have stood by all the updates. Last few weeks the app keeps crashing and I haven't been able to conduct any business from my phone and it's so frustrating. Please fix it!!!! I have deleting the app off my phone and put it back on twice and still keeps crashing. Needs to be fixed or you have just lost a paying customer
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Better than the rest
For business purposes, I’ve been shuttled along through four or five different, competing, “soft phone” services over the past five years. This one is – hands down – the very best. I’m practically inured to the string of broken promises that are “reliability”. Not here: I’ve never missed a call. That’s enough for me.
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Awful unprofessional and deceptive app.
After signing up for the "free trial" of send hub I quickly caught on that something was amiss. This is not a professional company with a goal of customer satisfaction. All of the incredible sounding features for such a small price sadly should have been clue but after interacting with a support representative that very clearly was an immature owner of the software, I did my due diligence searching around and then quickly asked for my credit card to be removed from the account, giving up my remaining 12 days of the free trial. Ive never left a one star review before now but felt compelled to come do so now. I was relieved to see the reviewer below me point out the suspicious five star review. I noticed a similar pattern on other review sites and called attention to it there. I will say that nothing blatantly illegal was done to me, although it did become worry, but the app and service itself is enough to turn anyone away.
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Great thought but far from being a business Voip
I have used sendhub in the past when it has 60 minutes free and texting, however, I pass on a shot and thought this app was better than line2. I was very wrong; it's similar to line2. Nevertheless, the call quality is worse than Line2. I got tons of voice mails, and 90 percent were empty less than a second long. Most of my incoming calls go straight to voicemail even though the app is open and/or running the background. The customer service is like a one-man show, yet there is someone to chat with.
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Great for conference calls
I personally use it exclusively for work conference calls. It's a great app and they have a wide range of numbers to choose from. Call quality has been great for work purposes. Overall a great app albeit a bit over priced if you don't need all the features.
I like the app
I've had send hub now for a few months and I like it . Came across a few bug problems after downloading ios8 but the support team reached out and promised they were on it and it wld be fixed, which it was in a few days . The only thing I dnt like and hope they are going to do something about is fixing to wear you can receive pictures . I'm a nail technician and I send out pics but can't receive incoming pic at all . This is the one thing I hope they are working on ...
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Makes school life so much better
We've been using SendHub to communicate with the students, parents, and staff of our high school for the past two years. It's made a HUGE difference in how and when people get the info they need. Although the SendHub app can be quirky, the tech support staff is extremely responsive. I highly recommend SendHub!
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