While app prides itself on a streamlined mobile number login, the decision to exclude email login options is perplexing. In an age where email addresses are integral for communication and account recovery, the app’s singular focus on mobile numbers feels restrictive.
The real letdown comes when attempting to update your mobile number. Despite the initial online allure during the insurance purchase, users are now required to physically visit a branch for a seemingly routine task. This not only contradicts the app’s digital promise but also adds an unnecessary layer of inconvenience.
The absence of a customer care option for mobile number updates is a glaring oversight. For an app that emphasizes mobile-centric access, the lack of a virtual solution for an essential account detail raises questions about user-centricity and adaptability.
As a nri customer, i lost access to my mobile number and now i have no other option to login , customer care people have no clue about application and asking to update details going to nearest branch.
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