CBD User Reviews

Commercial Bank of Dubai

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Well that was a fail …

They update the design of the app and it’s almost impossibly slow to use. Shocking. Held out for a couple of months but I’ll be closing my account and moving elsewhere after 10 years of custom. Sad

notnauk

3 months ago

Poor banking app

Worst banking app of my money was debiting from my account with my permission it’s happened two times when report I didn’t get response from bank and call center staff are not supported..

Tanveer karim

3 months ago

Response from developer

Hi, We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at customercare@cbd.ae for further assistance.

Chatbots slow and unhelpful

After numerous attempts to reach a human on the call centers and being on hold for over an hour. I tried the chat. It was just as useless. CBD need to communicate better with their customer and get more help at their call centers or get an app that actually works.

DXB-Rider

4 months ago

Response from developer

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at customercare@cbd.ae.

Transferring money is difficult

Overall the app is fine - except:
- Recent update makes it impossible to transfer money to anyone (error missing data no matter what)
- Desktop website allows transferring money but doesn’t provide a debit advice / receipt no matter what.

So overall there’s no way to transfer money to someone and be able to share proof of transfer.

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K…ok

4 months ago

Response from developer

Hi, We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at customercare@cbd.ae for further assistance.

New update

After the latest new update my dashboard is not working anymore

Arman421

5 months ago

Response from developer

Could you please uninstall the app and try again. Please reach out to us customercare@cbd.ae if the issue persists.

App stopped logging in after recent update.

Ap started giving error & stopped logging in after new update. While have been receiving emails since last week that there’s is new update coming promising new exciting feature. While existing features of banking are out of reach after updating the App.

chshahzadali

5 months ago

Response from developer

Hi, we are sorry that you're having issues with the app. Can you write to us at customercare@cbd.ae. Kindly include a description of the issue you are facing and your app version. We will investigate immediately & solve the issue.

Worst bank and application

Nobody doesn’t respond, They sent me a MasterCard before my registration was completed 😅

sina_snb

7 months ago

Response from developer

Dear Customer, we apologize for the inconvenience. If the problem has not been resolved yet, please send us a screenshot of the error message with more details to customercare@cbd.ae

Won’t let me log in!

Zero support when there is a problem. Has no problems until today when it keeps saying your networks settings need changing despite being on the same “network settings” for over a year. I simply can’t log into to see my bank details. The pop up crashes the app! Tried connecting on the phone and social media nobody is interested to help. Not impressed.

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Pharoahmanda