Zero security
I had to reset my password. This resulted in an email with a link that gave me my new password, in the clear. That password was four alphanumeric character. When I tried setting a new one, I got errors in the app, on mobile Safari (private browsing and not), on desktop Safari (private browsing and not, and on desktop Chrome (incognito on and off). Tech support offered no help, despite multiple exchanges in which I explained, each time, that I had taken every step they suggested prior to contacting them. I was treated as if I were incompetent. Furthermore, their password system only accepts alphanumeric inputs of up to 8 total characters, so creating a secure password is impossible. And they will happily store my payment information in that environment.
This is pretty much the only way to get a decent game of bridge online, but I cannot and will not place my information at risk by providing to a company that refuses to permit me the opportunity to provide even basic modern security.
Update after developer response. I wish the problem were with tech support. It is mostly the utter disregard for users’ data protection that makes the app and site a complete non-starter for me.
This is pretty much the only way to get a decent game of bridge online, but I cannot and will not place my information at risk by providing to a company that refuses to permit me the opportunity to provide even basic modern security.
Update after developer response. I wish the problem were with tech support. It is mostly the utter disregard for users’ data protection that makes the app and site a complete non-starter for me.
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Response from developer
Hi, thank you for sharing your concerns. We understand how frustrating the situation must have been, and we apologize if our support team didn't meet your expectations. We're always working to improve. If you would like further assistance, please don’t hesitate to reach out again. :)
