Extra charges
You get charged more money if the driver goes below 8mph and it’s up to the driver to select that they have arrived, I’ve had drivers select arrived 5 minutes before arriving and then been charged a waiting fee on top of the driving fare from my bank account, they need to monitor locations so this doesn’t happen. You also get charged for time spent at traffic lights on top of the fare, 20p every minute or something like that.
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The payment on app needs fixing
I really like Blueline as a company but the transactions via the app needs fixing. It’ll charge you when you book, but if the end price is more (which is sometimes the case, and this I can understand in some circumstances) then you get charged twice. Sometimes you don’t have enough money to be charged twice! I almost got stuck with a driver at the airport because I paid the initial £25 fee when booking, but because it cost £26 the payment rejected as it tried taking a full £26 rather than the additional £1 needed. This was a day before payday for me - I was flying back home and so I didn’t have enough to essentially be charged twice. Thankfully the driver was understanding to a degree - he took a pic of my ID and I promised to bank transfer to him next day, which I did and then I got the £25 back from Blueline! V strange mechanism and needs adjusting… either charge the max fee and refund what isn’t spent, or charge the max fee and only take the extra charges accrued?
Considering cost of living these days this might leave a lot of people unstuck and cause undue stress. I was lucky I had a driver that gave me the benefit of the doubt!
Considering cost of living these days this might leave a lot of people unstuck and cause undue stress. I was lucky I had a driver that gave me the benefit of the doubt!
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The app is bad
I booked on the app, but got multiple errors, when the booking did go through it wouldn’t let me use my saved credit card and made me choose cash. When I got in the car, I could use the card reader but was charged a standing / waiting charge even though I was stood on the pavement waiting for the taxi. The taxi tracker got lost for a good 10 minutes despite good 5G coverage. What’s happened to Blueline and this app?
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