Theft
App is terrible. Bank lets accounts be taken over from identity thieves. If you are a victim of theft and card and wallet is stolen. The bank will demand you to file a police report and revoke your debit card even if it’s not your fault. Bank will refuse to refund unauthorized charges even though it says you are not liable for fraudulent charges in their terms and conditions. If you cannot provide a police report the following day they will decline your dispute saying you didn’t provide them the required documents even with your police report. App was hacked and funds were transferred and stolen. They refused to refund the charges. Customer service cannot help either. Quintin customer service manager will blame you the victim of theft and then he will close your account without reason. Even when the issue wasn’t caused by you or theft. I wouldn’t recommend this app to my worst enemy worst bank of the planet. They don’t refund unauthorized charges and they will allow you to be breached and blame you the victim.
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Does what most meed!
I just have one suggestion; if it is available to add the routing number of the bank in the app. As a bank customer I don’t typically carry around my routing number on me, so instead of having to Google it and possibly getting it incorrect, maybe adding it to a choice in the drop down menu or something would help a ton!
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Ok, but could be better
This is a bare bone app at best. But then again, they aren’t Band of America so it’s sort of understandable. Things I would like to see—
— a way to set up monthly recurring payments in bill pay
— the ability to edit the register to add a payee’s name to the check. Now my bookkeeper has to look at each check
—the ability to add a note to the recipient, a Memo, in Bill Pay
This is my short list. They have been available for MANY YEARS in other banking apps. This one needs them.
— a way to set up monthly recurring payments in bill pay
— the ability to edit the register to add a payee’s name to the check. Now my bookkeeper has to look at each check
—the ability to add a note to the recipient, a Memo, in Bill Pay
This is my short list. They have been available for MANY YEARS in other banking apps. This one needs them.
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Gets better
You’ve managed to improve the ability for me to access my accounts.
It used to take a trapeze and tight rope actions to get the program to give me my answers.
Thank you and keep up the good work and complaints honestly will subside.
It used to take a trapeze and tight rope actions to get the program to give me my answers.
Thank you and keep up the good work and complaints honestly will subside.
Things I Love
Considering the lackluster previous app used by Homestate Bank and Guaranty Bank, the new Independent Bank app is truly AMAZING! I didn’t give it five-stars because I haven’t had the occasion to explore the app in-depth, yet. Things I love ‘fer shur’ already include the no-charge ACH money transfer and statements that you can actually print. I know I’m going to be able to track and manage my meager funds more accurately with this app and am pretty ‘shur’ that it won’t be long before I’m changing this rating to a five-star!
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Slow
Slow loading and sometimes I have to try several times. Then it may or may not load. The old app never failed this one is not reliable.
Banking had been hard till IF.
Never had I lost more money with others companies incapability to process and function just throughout the country. Trying to not use big banks costs more but at least I can feel like I’m working with an American company. The app is tied right to the website so nothing feels like a jump from one another which is nice for staying constant. I love the mobile deposit feature. Their custome service is fantastic!
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Great Bank
I’ve had an account with this bank for over 40 years. They have always been helpful with anything I’ve needed. There customer service is true customer service. The app is also quick and easy to use.
App
Easy to log on now, seems like all the little glitches were fixed
Banking had been hard till IF.
Never had I lost more money with others companies incapability to process and function just throughout the country. Trying to not use big banks costs more but at least I can feel like I’m working with an American company. The app is tied right to the website so nothing feels like a jump from one another which is nice for staying constant. I love the mobile deposit feature.
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