Latest update is horrible
App is painfully slow after the latest couple of updates- the loading screen just to see the snapshot page sometimes takes 1-2 minutes, and trying to get into any transfer or settings pages takes even longer.
Edited 11/25: I am NOT enjoying the app, despite the bizarre developer response posted here. The lagging loading screen is a serious detriment- if I need to check my balance or make a quick transfer on short notice in the checkout line I’m totally out of luck because it takes 10 minutes to get anything to work. This needs to be a priority to correct, as the mobile website is pretty clunky and not an appropriate substitute.
Edited 11/25: I am NOT enjoying the app, despite the bizarre developer response posted here. The lagging loading screen is a serious detriment- if I need to check my balance or make a quick transfer on short notice in the checkout line I’m totally out of luck because it takes 10 minutes to get anything to work. This needs to be a priority to correct, as the mobile website is pretty clunky and not an appropriate substitute.
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Response from developer
Thank you for your feedback, we are happy to hear that you are enjoying the new digital banking platform. We continue to enhance our digital offerings and will be passing this feedback along to our team. If we can assist you further, please contact us at (800) 429-7626.
App not user-friendly
While I am ok with this credit union for the most part, the app is a joke. There are many glitches and it seems almost impossible to access things that should be right there on the front page such as your rewards. The app is difficult to navigate as it leads you through these loop-holes along with glitches. Thinking of switching my bank account just because of how irresponsible the app is.
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This app does not calculate your balance
correctly. What is showing as a total in your account is always incorrect. I’ve had to pull money from the account and when I make a payment on something I transfer that money in because if you don’t do that, it will bounce every time. I’ve even come to think that elevations is keeping money because somehow the total that it says is different than the total of money I’ve put in and there is no explanation. For example, if I spend $2 I actually transfer in $2 and it still bounces back saying insufficient funds. Does not make sense. I wish they wouldn’t have updated the. App to this one. It’s horrid! Really disappointed I cannot use this app to keep track of my balance.
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