Leave a Review FirstBank Mobile Banking App
Try to sign into my account to check my
This response from Elevations in the problem has been taken care of! Thank you
Instead, I get the same pop-up over and over again, which I read you. I go ahead and print it as they are changing things at FirstBank then I click on done up at the top of the page, but it’s still does not bring you to your account. You’re right back where you started, but after you read this information like six times it still does not bring you to your account so you can check your balanceShow less23munchkin
Developer Response
We are sorry you have experienced issues with logging in to our app. If you are still encountering a problem with our app or website or if you would like to escalate your feedback, please contact our Online Banking department at 800-964-3444, option 3.A Great Bank IF You Stay ONLY In The United States
I have been banking with e-First bank for at least the last 20 years and there are several things that surpass most other banks. First, when you call them for assistance, they almost always answer on the first ring. And it’s a real person! Everyone has always been more than just friendly, giving me the feeling of being important to them. A few years ago I was having a problem with my account and the manager, Scott, at the Ahwatukee branch in Phoenix AZ gave me his personal card with his work phone number, and I’ve used it more than once and Scott has answered. I feel that my money is very safe there because of how “on top of things“ their security/fraud department is. When I retired and moved out of the country, the bank allowed two free withdrawals per month, and they paid the service fee. They’re privately owned and that’s a huge benefit. I hate having to change banks but they no longer allow free withdrawals from anywhere outside of the country. In fact, their fee per withdrawal is $20 plus their service fee, and the fee I have to pay at the foreign bank. Although I only withdraw twice a month, it has added up to a ridiculous amount and I would be a fool to continue banking with them. I will truly miss the personal experience I’ve received from them!Show lessK3la4
“Too big” to support their members.
Recently had fraud on my account where someone made 8 purchases for 150$ each within a span of a few minutes. Filed claim and went into branch. Was told they don’t do provisional credits like they used to while investigating claim, because they’ve gotten too big to support their members like they used to. I provided all documentation for claim, and specified the exact purchases that were not made by me. After following up the next day they went in and adjusted my claim from 1400$ to 3500$. I informed them this was incorrect and it’s just the 1400 that was fraudulent. They said okay thanks all taken care of. I call again two days after and they had somehow now managed to have 3 active claims and the original one, the only one I made that was accurate was closed. Had to go through but again with them, and restart the entire process. Provided proof that purchases weren’t me, they said okay yeah we have everything we need. Sorry about the confusion. Next day claim is denied and I’m told that I took part in these transactions. I missed my rent payment, credit cards, and had zero support from this bank. For being such a “big” bank you’d think that their security monitoring would’ve picked up on 8 purchases for 150 back to back to back.Show lessDevLcd
Developer Response
We appreciate your feedback. To ensure your feedback is escalated to our Management Team and your concerns are addressed, we encourage you to contact our 24 Hour Customer Service department at 800-964-3444.