BL for Chauffeurs User Reviews

Blacklane GmbH

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Needs Improvement

Lots of notifications pushed through to mobile devices indicating rides are available but most of the time, nothing shows up when you click on them.

MrChauffeur

15 days ago

Stop Unfair Practice

Just got onboarded recently & earlier was told will get paid in the 1st week of next month however later was told wont get paid until 17th of the next month. Later i did 5 rides & made over $600/- & received an invoice that $37/- will be credited into my account as rest of the money was charged for trip returned. During onboarding call i was informed i can return ride 6hrs prior without any penalty or negative impact on my account. Also when cancelling rides never it sent the charges for cancellation until 1 month later. It’s been very unfair & wont be driving for blacklane anymore. 1 month 5rides , 40+ hrs driving & over 1000 miles driven with low paying & later on taking rest in fees. They are just worst company to work with. Very saddening & i request my fellow fleet owners & drivers to be aware.

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Evlsish

a month ago

Response from developer

Dear Partner, Thank you for reaching out and sharing your feedback. We want all of our chauffeurs to have clear communication and to feel valued when working with us at Blacklane. We would kindly ask you to reach out us directly at partnersupport@blacklane.com so that we can look into this further together. Best regards, Chris.

scoring problem

Hello, I have been working with blaclane for the last 2 months. They blocked me from opening an account because a friend of mine in the company got 4 stars and I got 9 5 stars and 1 4 stars. I have to accept an order to fix my rating. But they don't care. I wrote to them 3 times about different problems but no one got back to me. When I wrote to support they told me to send an email and said they can't do anything. We can't see which customer gave a rating for what reason. Maybe an unfair star was given. They don't offer an option to appeal.

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2000762719

a month ago

Sidiqi

Been 6 years with them if you treat a guest well he ll request rude mention your name that send same guy. but Blacklane ll give rude to someone else even you ll not see the ride in auction used to be very good but now they are not good with partners if they want 5 star service on the road from us they should makes their 3 star service to 5 aswell .Sidiqi

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Sidiqi321

2 months ago

Driver should stop picking up low rate rides

This situation is unacceptable. Drivers who are picking up low rate rides are causing a waste of time and making Blacklane think twice about offering high rate rides. Drivers need to consider the impact of their actions on their future and the reputation of the company.

HKM. A

2 months ago

Response from developer

Dear Chauffeur, Thank you for reaching out and providing feedback to us. We truly care about our partner's experience and recommend contacting partnersupport@blacklane.com so that we can look into this matter further. Best regards, Chris King

Not working for extended hourly bookings

The app is not working every time on iPhone 14 pro max for extending hourly bookings, which leads to much frustration and lengthy calls. Last night it worked, tonight it didn’t, instead of getting extend hourly booking the only option was to add waiting time, which is not relevant for hourly bookings, please get this sorted to avoid wasted time and effort on everybody’s part.

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Sutrame

3 months ago

Response from developer

Hello, We appreciate your feedback and we're sorry to hear about the issues you've encountered with our app. To assist you better, could you please send a detailed email to partnersupport@blacklane.com ? We'll investigate the situation and work on resolving it promptly. Best regards, Chris

Mr

Fantastic, very good service and absolutely professional drives

mudane mahdi

3 months ago

Worse to work with this aap

Take weeks to contact with the market manager, even they do not listen to any chauffeur…
Not received any offers for months..
and always care about clients never listen to chauffeur..
it’s just worst..

Ankur-Patel Limousine INC

4 months ago

Response from developer

Dear Ankur, Thank you for your feedback. We are sorry to hear that you came across difficulties in contacting your market manager, we kindly ask you to email our partner team at partnersupport@blacklane.com and they will be able to assist you right away. Kind regards, Chris

Ride in style

Excellent service for both drivers and riders…++++

kash0000

4 months ago

Response from developer

Dear Kash, Thank you very much for your positive feedback, this truly means a lot. We look forward to our continuous partnership and providing you and our guests with excellent and satisfactory service. Kind regards, Chris

Blacklane

Great professional car service

Tarry6055

4 months ago

Response from developer

Dear Tarry, Thank you so much for your continued trust and support! We're delighted to hear that you consider Blacklane great and professional service. We look forward to working with you in the near future where we can provide as best service as we can. Kind regards, Chris King