Leave a Review Idram & IDBank
The worst UI
It used to be a great up, but recently they changed the UI and it is hard to find even very simple things. The top half of the screen are some stupid stories which I am sure no one ever watches, then Banking section comes which again is useless. And in the very bottom there is a tiny little space for things that the app is really used for. The balance is not shown anywhere, to top up the wallet I had to use the web version because I couldn’t figure out how to do it via the app. To access saved utility payment groups it appears there is a tiny little icon which you have to guess is there.
And believe me I know what I am talking about, I have been using the app for more than 10 years.Show lessAshotKhachatryanDeveloper
Developer Response
Thank you for your detailed feedback. We’re sorry to hear about the difficulties you’re experiencing with the new UI. When you log into the app, you'll find the "Banking" and "Gift Cards and Bonuses" sections at the top. You need to click on the "Banking" section. Once you do that, you will be able to see your wallet and the banking section in the app. Your long-term use and insights are valuable to us, and we appreciate your patience as we work on making the app more user-friendly. If you have any additional suggestions or need assistance, please contact us at info@idram.am.Poor customer service
I tried to attach several US cards to my account none of them went through for no reason. I contacted the customer service they were messaging me back and forth for 2 hours, still couldn’t solve the problem. They had no idea what’s the problem or didn’t have motivation to solve it.
It’s disappointing that in 21st century when technology rules the world, its still poor quality in Armenia. You guys need to jump on the problem and solve it, get it done. Messaging me for 2 hours is not the right way.Show lessLuiza Alikhanyan
Developer Response
Dear customer, thank you for your feedback. We kindly ask you to check the card with your bank, making sure that it is enabled for transfers to Armenia. Also, could you provide us with more details about the problem you are facing with, by sending it to Info@idram.am so we can investigate and help you further.Poor User Interface
there are lots of things that makes average user annoyed by this app.
Every time asking to turn on notifications its very annoyinghayko
Developer Response
Dear customer, thank you for your feedback. Please provide us with more details about your customer experience by writing to Info@idram.am email address so we can study and fix the situation.