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Over-engineered and not user friendly
Overly complex activation process. It has taken four calls, about an hour each, over the course of three weeks, with bank reps to try to get this app to work - and it is still not working!
Account security is important, but a non-working process renders the app and the related account useless.
It may be helpful for the bank to seek advice from effective digital banks in other countries where performance issues like this would lead to customer flight.Show lessAlphajet M.
Bad App
Horrible! Nothing works just as in any of the physical places. Any operation needs ages to complete.critterempire
Avoid at all costs
Completely app and broken idiotic process!Product Guy
Isn’t meant for everyone!
Hey,
Just wanted to say this app is not meant for everyone. It’s sole purpose is to verify you and to open your bank account. You can delete it after that. If you want to view your bank account download the other Sparkasse app. Hope this helps,
-PineappleᑭIᑎᗴᗩᑭᑭᒪᗴᒍᗩᗰ
App
Einfach schrecklich unnötig kompliziert die App hergestellt. Sobald man außerhalb Deutschland die App nutzen will muss man ständig die Filiale kontaktieren für “hilfe” oh man o$ man!!!!! Schlimm!!!rincik12
It works but switching phones is a hassle
This app does its thing but it is really not elegant. You can’t move your pushTAN ID to a new phone and you can’t delete any pushTAN connections. Switching phones means you will be offline until you receive a new registration letter.
Lots of room for improvement.x8c9s47d3r
Sparkasse really knows how to destroy any User Experience
I am trying to add my Sparkasse card to Apple Pay. (Yes I am living in Germany) Anyhow in order to do so you have to download the Sparkasse App!?! I didn’t want that App but I thought what the heck let’s do it. After downloading, installing and setting a Passwort for the app I wanted to enable Apple Pay in the settings. In order to do so I need to change my TAN method to their own Push TAN which requires me again to download another App?!? After downloading and installing and trying to set it up with another password you need to request a letter to get a barcode to do so?!? And that is where it stops and a bad UX becomes unacceptable. Just imagine that every service (online banking, phone wallet, home automation, smart key, postal service, public transportation, shared mobility service and so on) would demand us to install multiple Apps each with different passwords!!! We would have hundreds of apps on our phones and no-one can keep track of so many accounts. (Deleting old account data when not used anymore, updating passwords, checking the terms of use and so on). Someone who doesn’t get how this is bad is not able to provide a banking service in 2000 anymore.Show lessTinkous
SMS doesn’t connect to the app
Trying to register my account to the app...
After going step by step in the registration process I get an sms which is supposed to activate the app with my account but the link goes to a dead end on Sparkasse page.
The page has instructions which doesn’t match the actual functions of the app.Rrkawase
Worst idea
This is the worst idea the Sparkasse has ever had..Greatheightsrecords
Wow. Setting the bar for worst banking experience in Germany
The banking user experience here is a nightmareGarenarus
