ARRIS Follow Me TV™ User Reviews

Top reviews

Worked great until iPadOS 13

Enjoyed this app for the most part a few freeze ups along the way but could live with it until iPadOS 13
Stopped working pairs successfully but will not retrieve line up for guide.
Hopefully an update is in the works, until then it's a no go.

Just terrible

This app never worked well but I used it anyway for a long time. Constant freezing while watching recorded content. Had to close and restart a recording 8-10 times per tv episode. Now with the recent iOS update it won’t work at all. I’ve restarted all the devices. Paired everything again and no luck. It won’t load the TV guide menu or show my recordings! Completely useless!
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Keeps crashing

Since new iPadOS 13 dropped app keeps crashing. Also the link to the developer website gives a 404 error.

App Needs to Update

This app does not pair with my receiver. I have a disability and using my phone as my remote is so much easier than using the actual remote. I switched from Bell hoping Eastlink would have this option as well.

UPDATE THIS APP

Unable to stream. Please try again.

This app should be replaced with one that actually works consistently. Every few days I get the above message and I have to reinstall the app, get another pairing code and maybe it will work. Now even that does not work and I can’t even watch live TV let alone anything I’ve recorded. I’ve spoken to staff at the Tier 2 level of Eastlink to no avail. But they will still take my money! I’m way beyond frustrated with their excuses and utter indifference and incompetence.
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Doesn’t pair

On eastlink and won’t pair at all. Useless app

Can't pair

I really depended on this app for years. It's great when it works. Then it stopped working and I can't pair. I've tried everything. Time to cut the cord, I guess. Maybe the push I needed.

Issues with remote recording

This used to be an amazing app (a five star rating) as I could record when we are traveling on vacation and be able to watch recorded shows when we got home. Worked perfectly until this week and am unable to record remotely. Please fix.

Does not work with Eastlink on my iPhone 7.

Despite 4 tech support sessions and 2 in-home repair attempts, this feature/device simply does not work. EXTREMELY frustrating. Can call up the guide and occasionally set it to record, but completely unable to watch/stream anything with this app when I’m not on my own home network, which is the whole point of having this.
The App guide is often full of errors, particularly for sports. When attempting to record hockey or baseball I get an error message saying the program is unavailable or locked... neither is true.
The old Eastlink streamer for my laptop pc does work when I’m away from home, although always has crappy/choppy picture resolution.
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Controller

I like this. But you can’t control the volume.

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