Great!!
Response from developer
We’re so happy to hear you enjoy using the app—thanks for the review!
Can’t have two users
Response from developer
Hi there! We’ve looked into this and as long as you each have an active My ASEBP account and you’ve completely logged out of one account before trying to log in to the other, you shouldn’t have any issues—so we’re a little stumped! If you could shoot us an email at appsupport@asebp.ca and provide additional details (any error messages you’re receiving, your ASEBP ID numbers, etc.) we’d be more than happy to help you troubleshoot.
Can’t Login
Response from developer
Thanks for your review and we’re sorry to hear you’re not currently able to log in to the app. If you’re still having this issue, could you shoot us an email at appsupport@asebp.ca to let us know what version of the app you’re using? Hopefully we can resolve the issue quickly and get you back into the app as soon as possible .
Awesome!
Immediate crash
Response from developer
We’re sorry to hear you’ve been having issues with the app! In order to resolve this, we’ll need to know what screen the app is crashing on and which version of the app you’re using. Please email us at appsupport@asebp.ca as soon as you’re able so we can help get this sorted out for you.
Can’t get in
Response from developer
We appreciate you using the My ASEBP Mobile App and are sorry to hear you’ve been experiencing this issue. We’d like to get to the bottom of this for you but we’ll need some additional information, including what screen the message you’re getting is appearing on and which version of the app you’re using. Please email us at appsupport@asebp.ca as soon as you get a chance so we can help you out.
App crashes immediately after login
Response from developer
Thanks for letting us know about this issue. We’ll need a bit more information from you so we can investigate this further. Please email us at appsupport@asebp.ca and we’ll help get the app working for you.
App does not work!
Response from developer
We’re sorry for the inconvenience this may have caused you! To help us understand why this is happening, we’ll need a bit more information from you. If you can email us at appsupport@asebp.ca, we’ll get to the bottom of this as soon as possible.
App crashes at login
Response from developer
Thank you for letting us know about this issue you’ve been experiencing. We’ll need a bit more information to figure out why this is happening so if you can please email us at appsupport@asebp.ca we can help you get back to using the app.
App does not work.
Response from developer
We’re sorry to hear about the issue you’re experiencing! Can you please email us at appsupport@asebp.ca? We’ll need a bit more information to work through what’s preventing you from logging in.
