Highway Robbery
This app is used by my local council for parking. It is ridiculous that you can’t pre-set the amount of time you want the parking. If you forget to turn it off it is $22 for the day with no refund for what was supposed to be a free 1 hour park. Needing a monthly subscription for a reminder to turn off the parking session is disgusting. There are other apps such a Easy Park used by other councils that have this feature in built for free.
Show less
Completely useless
Why produce an App that doesn’t work with International numbers!
Please support autofill
I’ve used plenty of parking apps around the world and I find this one particularly frustrating (a category of apps which set a low bar too). For an infrequent user, the moment when you need to use a parking app is one you want the most seamless experience. So why doesn’t it support iOS’s password suggestions, why does it not support credit card autofill or even better ApplePay or PayPal (especially this era I don’t even carry a physical card so had to open my banking app to get cards details which if the first time I’ve ever needed to resort to that). Definitely needs a better focus on providing a frustration free, modern user experience (that said the first time I used the app many years ago I was perplexed how to even use it, and I’m an app dev too, so it has improved as that basic usability is better now).
Show less
App works good
Although parking can be pricey, this app makes it very convenient and works excellent.
Handy to have
This is a useful app that I end up using pretty much every single day. But I do have one on thing that would be great. People should be able to back pay time if they parked their car in a meter zone and forgot to pay. People shouldn’t be penalised well over $100 for a small park which they probably abided by the signed in time. I received a fine at 8:14 am in the morning for $140 only 14 mins after the time started. That’s very expensive for 14min. Honestly you could be doing your country a great service by simply allowing people of Australia to pay for time they spent and may have accidentally missed the pay machine but they are more then willing to pay for the spot. Another reason this is good is because things like dementia are on the rise, people are forgetting things all day long, that would not pass for having a ticket dropped but maybe it could help us people with bad memories. (Imagine they hop in the car 30min later open the app to stop the parking time and then find out they forgot to start the time, ($140 later)) even if a small fee is applied like paying for the full time of the sign.
If you have read this far, thanks hahah.
If you have read this far, thanks hahah.
Show less
The bad reviews are true
This app is terrible. Like many other reviewers I also accidentally signed up for the premium service - the reason being that it’s stupidly (likely deliberately) easy to do so with a big one click button right in the menu. After googling how to disable this service I came across the sassiest ‘rumours and facts’ page from Cellopark which shocked me with its hostility… came here to see that they also directly respond to feedback the same way! Ridiculous and so unprofessional.
My feedback is: The Premium service is far too easy to ‘opt-in’ to and way too hard to opt-out of. iMoved gave me alerts even after I manually stopped my parking, which makes me suspicious that manually stopping even works. Also I have never been charged an hourly rate, always the daily rate even if I’ve stayed for under an hour.
Please stop being so defensive and just take the feedback CelloPark, it’s clear that this app is a money grab so at least make it better.
My feedback is: The Premium service is far too easy to ‘opt-in’ to and way too hard to opt-out of. iMoved gave me alerts even after I manually stopped my parking, which makes me suspicious that manually stopping even works. Also I have never been charged an hourly rate, always the daily rate even if I’ve stayed for under an hour.
Please stop being so defensive and just take the feedback CelloPark, it’s clear that this app is a money grab so at least make it better.
Show less
Garbage frustrating app
Signing in for the first time in a while, my phone number was recognised but no password recovery email arrived in my accounts. No way to update details in app. FAQ uses browser layout rather than optimised for phone despite being a mobile app. Obviously breaking out the desktop computer to resolve account issues in a car park is astonishingly bad user experience. Cheap nasty design made all the more infuriating for the fact that it’s forced onto customers wanting to access parking.
Previous issues have included the ‘Start’ button not working at all, and no phone restart, app restart or update would solve the issue. Garbage software design and in the end it’s quicker and easier to walk than figure out how to solve this company’s issues.
Previous issues have included the ‘Start’ button not working at all, and no phone restart, app restart or update would solve the issue. Garbage software design and in the end it’s quicker and easier to walk than figure out how to solve this company’s issues.
Show less
Good try but has basic design errors
The app does not accept a non-Australian bank or credit card (feeble) but does not say this- it just gives an error message without explaining what the problem is (very feeble). The fees are not clearly visible before starting the parking period. Most seriously, each pay point seems to have a separate number so you have to walk to the pay point to get the number to put into the app. You can’t just do it from your car using geolocation (fantastically feeble). Look at how other countries do it (eg RingGo) to see how a well-implemented parking app is done.
Show less
Sort of Works
As I have read in other reviews , I have also been victim of signing up to alerts with the accidental touch of one button then spending weeks in contact to diable the service . Ironically I never got the alerts I was paying for until I downloaded my invoice to see why I was paying so much extra . Kudos to the app designer to have a one touch activation but also not even alert the subscriber unless you activate alerts . If it was not a scam the alerts would also turn on when they start charging for the service . The app cannot find Turbot street in the city even though the location dot is hovering over the street I need to manually have to enter the street name , yet it offers about 6 other streets nearby . Been using it a couple of years , time to update it and remove the scammy subscription traps as others mention .
Show less
Awful Trap of an App
Have had to use this for uni parking in the past and now use it for local council parking. Both times I have been unknowingly signed up for premium services (that have not worked) and only realised when I checked my invoice. The second time I downloaded it for local parking, I even specifically tried to avoid this yet somehow it has still made its way onto my invoice. I’ve never received iMoved notifications after leaving a park in this time, so I’m not sure what I was paying for and have regularly overpaid by hours because of forgetting.
I also have ADHD so often will completely forget to turn it off and pay for an entire day when I was only parked for an hour. If you’re going to charge me without my consent for the premium services, at least send me the notifications so I can save myself some money in unused parking.
I also have ADHD so often will completely forget to turn it off and pay for an entire day when I was only parked for an hour. If you’re going to charge me without my consent for the premium services, at least send me the notifications so I can save myself some money in unused parking.
Show less
