FAST AND SUFFICIENT
Great way to get products shipped in fast. Pricing can be higher then competitors. Although the fast and sufficient staff keeps the convenience Easy. navigating through the website is above all else with great tools for assisting with products
Needs lots of work
App still displays out of stock and unavailable products, sometimes not alerting you to the fact until you’re in checkout. Search terms are restrictive and difficult to guess, adding far more time to what should have been a quick order. Even searching “vacuum” does not bring results for wet vacs. Light bulb lengths are in inches at times and feet at others so searching requires multiple attempts for successful shopping. Takes far longer to complete an order but easier than the website. Meh.
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Response from developer
Hi there, we are working on both web and app to indicate unavailable or out of stock products earlier in the experience and provide alternatives and apologize for the current experience on certain products. Our search, suggested search terms and filter/sort should help you find what you are looking for fairly quickly. For your example....if you type "wet vacuum" rather than "vacuum" you will immediately get the results you are looking for. Light bulbs are in different lengths due to the usage and fixture i.e. lamp with bulb in inches vs a fixture that requires a linear bulb (in feet). If you need help navigating or finding specific products we would be more than happy to help. Please reach out to us at mobileapps@hdsupply.com
Great Service
HD has always had great customer service. I have been in the business for 25 years now and can always count on HD. Looking forward to 25 more years working along side of HD Supply!