Leave a Review Sundance Film Festival 2024
Worse than before
App has less functionality and is more difficult than prior years. Would be very nice to get more functionality around bus schedules in particular.Simple guy with simple needs
Sundance Trustee
Im sad to say the tech for the iPhone app is way below par. Do not cut back on the paper program because it has worked wonderfully forever. The Fest is almost impossible to navigate without it. What a foolish way to try to save a tiny bit of money. So unnecessary and such a loss.
This iPhone and iPad app, was a nightmare for me. Plus none of the tech team could fix it. Anne Grennan changed my password because I was having problems, but then I would get email notices to vote, but it wouldn’t allow me in. It would say my device didn’t coordinate with my password. I was so upset. I couldn’t vote the whole time.
I wrote the Help team three times and heard back once, but they didn’t fix it. I tried and tried with Anne but it didn’t work. I still haven’t been able to vote. It is very upsetting.
It is also upsetting that we are paying more for online film passes and have fewer days to watch within. This not how to be successful, first of all, it has to work, second of all, you can’t take away from from what customers like and are used to. You can’t possibly save enough money to make any of this worth.
I’m sorry to complain, I know you work hard, but these are important to fix to bring us back to par. Thanks so much. LLShow lessgodblessourlove...
Stop creating new apps every year
The app experience continues to be a struggle at Sundance. Rather than creating new apps each year, put the energy into fixing this one. Problems this year:
- no linking of waitlists, which makes waitlisting a movie very problematic. The vast majority of attendees do not go alone. Without the linking of accounts, this means it’s far more likely that one or both cannot get in
- it shouldn’t be so hard to find what screenings have tickets available. Display whether there are tickets in the schedule
- consider using notifications to indicate tickets available if I have shows or screenings that I’ve favorited. I spend SO much time refreshing and checking to see if tix are available. Such a waste of time.
- fix the performance issues during the event! Maybe the burden on the app is so high due to the poor design and inability to easily see when tix are available, but the app often is far too slow during the festivalShow lessSundance 2024