Leave a Review Pure Fitness US
Wonderful way to keep training through lock downs
I would like to thank PureGym for the home workouts they have been great, and I don’t seem to have done the same one twice.
I do have a little criticism in that some of the PTs, will say keep going whilst I show you the next move, but then don’t say start, and they go that fast that by the time I realise they have changed to the new move, they are changing to the next one. To counter it I have to use the pause button a lot, but that does help me anyway, as I have a really weak, painful back it’s helpful to go a little slower, all in all though loving it! Thank youShow lessSaz3327
Developer Response
Thank you for the lovely review. We're thrilled that you love using our digital classes. We're adding new ones each week so look out for the 'New' category when you use the app.👌Fantastic
This app is incredible: I’ve only been a member for a month but I love the contactless access for the gyms (when open!) and the personalised workouts with video tutorials. As someone not hugely motivated at the gym when left to my own devices, I am so thankful for the workout routines all I have to do is show up and the app tells me all I need to do to have a good workout! Now the gyms are closed I’ve had a flick through all the home workout options and am very impressed - not only do they cover everything in terms of cardio etc but also have a section on yoga and mindfulness which for a budget gym is really going that extra mile! Amazing job PureGym keep up the good workShow lessDanielP87
Developer Response
Thank you very much for your kind words Daniel. We really appreciate you taking the time to let us know. The home workouts and training plans are very popular with our members and we're thrilled you enjoy using the app. Have a fabulous time at PureGym. 👊Pure Gym review
I downloaded the app in order to sign up to the local pure gym near my house.
I’m on a mission to be healthy and lighter ☺️ for 2020.
The app is simple and straight forward to use. You can see how many people are in the gym, how many are in a class and view gym classes up to a week in advance unless you have the add on membership which allows you to book further ahead.
Should you not be able to make a session then it’s easy to cancel and can be done at least 4 hours in advance.
You’re able to leave feedback too which is always good.
The only feature I feel is missing is being able to message members who are booked for a gym class when it’s being cancelled.
I turned up for a session last week to find a note on a board at the entrance of the gym letting everyone know that classes were cancelled due to the personal trainer being absent.
Had I known this ahead of time and not when I arrived, I would have planned my day differently.
Being able to message and notify everyone booked on the class should be done in the same way that we’re able to book and cancel a class. Hopefully the app creator(s) will incorporate this soon.Show lessHypnotic_
New members
My husband and I are new members by 1 month. We are also new to the gym world so we have joined to get fitter and healthier but were spremendone of going in to a gym environment, but we should not have worried as the staff are honestly the most helpful and friendly group of guys ever and offer good sound advice as a result we have settled in very quickly, even when we haven’t asked for help they greet you and ask if you need help and offer really sound advice, I now know what machines are best for my sore arm and shoulder ( I was using the wrong equipment at first). Also, I was only interested in doing classes of sorts and did not think PureGym did any classes, but now doing Pilates and using equipment. Fantastic place and staff, 10/10 professionalism and Knowledge.Show lessBaldan1968
Developer Response
Hi, thanks so much for the review. Great you have had such a good experience!Overall great !! But one slight issue.
So I joined pure gym a few months back now and the equipment there is great the app is also great I had moved to pure gym from another gym because the equipment wasn’t too good. There is plenty of weight training equipment as well as cardio equipment also free WiFi and water in the gym is good ! But one slight issue I have with the gym is I feel like when there is a class on especially a bike class I feel like the music is way to loud. I understand that the trainer has to speak loud so people at the back of the class can hear but the music is far too loud especially because I train alone and I listen to my own music. It overpowers my music and I can’t hear it at all at some points and it can really ruin a session especially when some of these classes go on for up to an hour. But overall a quality gym!!Show lessthe gym dude
Good app
So I joined Pure gym today and hit the road running,,,,,,went straight to my home gym ..... One of the main things I didn’t like at my home gym was the lack of staff for help with just the basics ! It was about 1300 in the afternoon so I would have thought there would be plenty of staff !!! Anyway regardless of this I did eventually manage to navigate to my chosen part of the gym . The app is really useful, after choosing a workout it gives all the instruction needed and necessary gym equipment needed , absolutely loved this , being a total novice to gyms I found this really useful. I do wish you didn’t have to pay £5 for the extra workouts !!!!!! That’s a bit cheap to be honest , but then I guess when you pay so little for the gym you got to pay for all the extras..... I have booked 3 spinning classes via the app with no trouble at all , and unlike some reviews have said I have been able to choose which calendar I save the dates to . I do think there is certain information that is missing which would be useful when first using the chosen gym , like for example , parking regulations , a map of the gym layout rather than struggle finding everything , and maybe more free workout sessions. All in all not a bad app and a pretty good gym .Show lesskingdongthe1st
Book calendar not great
When you book a class and add to your personal calendar it doesn’t show which gym you’ve booked at. Very annoying as sometimes i want to use multiple gym during the week depending on the class timetable. Also when you cancel a class it doesn’t remove it from your personal calendar like it use too. It’s a small thing but it’ll definitely impact my daily use on the app.
To be honest since this new app upgrades over a year ago i hate this app. I love the simplicity of the old app, did everything you needed. Adding more and more features to this once simple app had just made it slow and annoying!!
I’m sorry I know some of your members love the new features but if could just make the process of booking classes more easier and simple. I would be internally grateful along with many of your other members. Can you help with this?Show lessKati311222
Developer Response
Hi Kati, thanks very much for your feedback, it's really helpful. We have a backlog of things to improve and we are working through them, one of which is the calendar issue. We will also be working on making the design simpler later this year. If you have any further feedback don't hesitate to let us know via the feedback button at the bottom of the app's home screen.Could have a few other features!
I’ve been using the app for a little while now and feel like it’s missing a few things. I think one thing that would be especially helpful would be a map/ floor plan of your “home gym” with coordinated colours for the different areas. This would be incredibly useful when booking classes so that members at least have an idea of where they are going/ where the class is before getting to the gym. This would definitely make me feel less nervous attending as I wouldn’t have to wander around trying to find someone to tell me where things are! There could also be list of all the equipment that is in each area to help plan workouts from home! Hope you take this into consideration as I seriously feel it would improve the app and encourage more people to attend more often.Show lessEmSmith97
Why can’t I book more classes? Plus calendar syncing needs work
Ok app, helpful and user friendly but
A) what’s the point in paying the highest available membership rate which allows you to view classes 2 weeks ahead when you can only book 7 or 8? The classes for the week after just sit there waiting for others to book them. Silly and frankly really bugs me.
B) I book classes at 3-4 different clubs, depending where I am and what’s available. When I add them to my calendar through the app, though, it doesn’t indicate which club I’m booked at that day. Please can you correct it?
C) when I cancel a class, it doesn’t get deleted from my calendar. Basically, it might be useful if you take a quick look at David Lloyd app, it was pretty much fault freeShow lessKahluaAK
Developer Response
Hi, thanks for your feedback. A) The Extra PureGym membership allows you to book up to two weeks ahead. So for example today is 7th Jan, you can book up to and including 21st Jan. Standard membership only entitles members to book a week ahead (up to 15th Jan in this scenario). I've just checked the app and it seems to be working ok but if you're having an issue could I ask that you contact member.services@puregym.com with your membership details and they can look at your membership to double check you are on the right subscription. B) Great suggestion, I'll put that in the backlog of updates for us to work on. Thank you, any other ideas please let us know (the Feedback option under the 'More' tab) C) Thanks I will prioritise this change over others as we have had a few people ask for itGreat gym, great classes shame about whose who run them
Great place to work out, meet people and have good classes experiences HOWEVER one of the reasons I left was the attitude and indeed sexism that was displayed on a number of occasions. Classes were good but some of the comments of those teaching could be crude and in some cases dam sexist bordering on perverse which I did not feel comfortable. On one occasion a trainer (not running the class) came into it asking for beer orders, which he then went out to get and gave to one person doing a spin session. Another time one of the trainers turned up my spin resistance when I had made it to something I was able to do after just having had a baby and was post kidney transplant too...a fact that I didn’t disclose but didn’t think that a trainer would do as it was unnecessary and obviously wasn’t something I felt was helpful or motivating.Show lessKreablak
Developer Response
Hey, we are really sorry to hear of your experience causing you to leave us! We would like to investigate this further, as this is no way we want a member to feel after an interaction with a member of staff. Can you send Member Services an email on member.services@puregym.com with your old membership information and as much information on the issues as possible. Thanks, PureGym