Leave a Review Hooked on Phonics Learning
Terrible after the redesign
This used to be an amazing app that my son loved to use. Unfortunately they have made it busier, less user friendly and full of glitches now. The muted colors were nice but the new format took away some favorite features and worst of all they have added too much background visual stimuli that is unnecessary. Apparently the developers are completely unaware of what cognitive load is. My son went from progressing and navigating this on his own to needing help every step of the way with the new design. Really really poor design that is not beneficial to kids of any ability level.Show lessjacqg213468952
Games won’t unlock but helpful
No matter how far my son progresses I can’t unlock any games from the game tabs. Other than that it works well WITH THE BOOKS. The physical books help us more but the app is a great thing to play after the actual lesson.Kripley13
Virtual Learn
My son is in kindergarten and virtual learning since the pandemic started. Hooked on Phonics helped him so much to learn reading during all these months in lockdown.
He is going to 1st grade next year and I highly recommend this app and all the books to your kiddos. I saved all of them to my young daugther.Show lesssamiacl
Very disappointed
We have been having issues with trying to log into the account and have tried many times to get a hold of someone to speak with and resolve this issue.
I have called your number, but an automated message just comes on saying that due to a high volume of calls, my only option is to leave a message. After calling numerous times, at different times of the day, because I wanted to speak with a live person, this message always comes on and no one ever answers the phone. I finally gave up and left a message and to this day have not received a call back.
We were only able to use this program maybe twice, before we started having issues, even though payment was still taken from my account. I now wish to CANCEL this subscription, effective immediately and I am so disappointed that I ever gave this program a chance.Show lesssuaside1
Developer Response
Hi there, We're so sorry to hear this! We do give the option for a callback, so that you do not have to wait on hold. You can also email us at contact@hookedonphonics.com or message on Facebook/Instagram. If you prefer to speak with someone directly, please call 1-888-605-5055, Monday through Friday, 9AM – 5PM ET, and we'll assist you ASAP!Love the books- I’m hoping the app catches up
I love this reading program and have used it for one of my children already. I was hoping that the app would be great. However, there are a few issues. It can take a long time to load and be a little confusing to navigate. Also, Customer Service states that they will reply within 2 business days- nearly a week later and I have no response from two separate emails. I’m hoping that the developers can fix these problems as overall this is a good reading program.Show lessNephiliam
New version cuts off screen
Something about the new version makes the width of the image get off at the sides of our iPad by just enough to cut off some words or syllables making it difficult for my 4 year old. She’s been using HOP for two years and this new update is giving us issues in using it.
Otherwise, it’s a good app.Freja999
Helped my daughter
The pandemic really messed us up and esp my daughters reading progress. I ordered this and went through it. It really works I’m really happy I invested in it.
She can read very well now, I’m actually quite surprised.Ali172784433
It’s great but painfully slow
My kids definitely enjoy it but it’s unnecessarily slow at times. For example, we hate the shopping cart with the meerkat because it goes back to the initial spot each time the correct word is chosen. It drags and my kids just hate it and they’re bored. We wish there was a fast forward button. Please consider taking out some gratuitous actions or several speed options. Also, it’ll be nice to have an option to skip some lessons if needed. My oldest son should be starting at level 9 or 10, but this doesn’t give you the option at all. You would have to go through from level 1 and do every single activity. It’s too easy for him. I wish we can choose which level to start. Overall great, but not versatile and even frustrating at times.Show lessVvvroom
Developer Response
Hi Vvvroom, Thank you so much for this pointed feedback, which we're sending to our developers right away for review. As for moving to Level 9 or 10, you can simply swipe along the top to move between numbered levels. The only area where you must complete an activity to advance is within each numbered step - each activity completed unlocks the next. If you run into trouble we want to hear from you at contact@hookedonphonics.com. We appreciate you taking the time to document your experience, and happy reading!NIGHTMARE, THESE PEOPLE ARE THIEVES
This is a nightmare, I thought I canceled months ago, but just realized I’m still being charged. I tried to log into the app, it takes me to safari to log in, but I can’t because I only ever had a temporary password as I cancelled it the first time I logged in. I request a password reset over and over, never get an email. I request in the app for a new password, they send me an email, then say I successfully changed my password, but then my password doesn’t work and I can’t log in to cancel, again! This app is a joke, it’s so poorly designed, and they are clearly counting on you forgetting to cancel, or not noticing that they keep charging you. Trash people with a trash app.Show lessMememememe6969
Used to be great
This USED to be amazing, BUT the program was rewritten and now it makes no sense, follows no discernible pattern, and our second child is getting almost nothing from it and does not stay engaged like he did with the previous version. Then is for some reason it gets deleted (Oh I am sure your child would not do that) you lose your account information as to payments and plans. Hours and hours multiple phone calls & Emails to get it back only to have to do it again because a little brother deleted it. I don’t have the time or energy to work to get the program back and am looking for a new one that worksShow lessrwandrw
