Constantly improving.
We’ve been with Surf Air for about five years and you guys have improved you services consistently over the years! You’re a pleasure to work with.
No complaints
The app has been solid for the past month that I have used it.
A1 services
They go above and beyond to make everything happen as it should. Especially Matt. He’s the man
Makes no sense
You have to pay a membership in order to pay again for flights you want? The acquisition of blackbird was the worst thing for bb, I loved using blackbird but I think surf air ruined it. Surf air doesn’t even have an android app! What year is this? And what happened to my blackbird credits??? I don’t even understand this business model. Sad ex-blackbird customer.
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Ridiculous Prices
You must pay for a $2500 annual membership before you can get a minimum $750 flight from the SF Bay Area to LA. Don’t waste your time. They also ruined Blackbird in their acquisition, and have yet to transfer over or reimburse my $400 in credits from that platform. Disgraceful!
The review above mine ...
Ha ha that’s so funny every number on the globe except U.K.
I doubt the English will ever wake up.... oh don’t forget to take you’re vaccine ;)
I doubt the English will ever wake up.... oh don’t forget to take you’re vaccine ;)
Requires $2,500 annual membership fee
I have to you sign up and sign into the app it requires a $2500 annual membership fee. A bit misleading.
Unable to register in the app
I keep getting a ‘field missing’ error appear when attempting to register, even though all fields have been entered.
I’m conscious that it may be there is no way to enter a U.K. based mobile into the app. I’ve tried using area codes and negating the first 0 but still no joy.
There is little info around how Europeans register, nor anyway to contact directly from app.
Oh, and your schedule page is broken for Europe. Can’t search for any destinations. Maybe you’re no longer operating here?
Either way, UX has failed straight out of the gate :(
I’m conscious that it may be there is no way to enter a U.K. based mobile into the app. I’ve tried using area codes and negating the first 0 but still no joy.
There is little info around how Europeans register, nor anyway to contact directly from app.
Oh, and your schedule page is broken for Europe. Can’t search for any destinations. Maybe you’re no longer operating here?
Either way, UX has failed straight out of the gate :(
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The new version of the app looks great
Love the new look and feel of the app - super simple to buy or reserve a seat on a surf air flight as well as check out cool experiences they’ve put together.
Great update
Great update from Surf Air. New app is a joy to use. Looking forward to seeing what else is added!
