WorkPlan by Verizon Connect User Reviews

Verizon Connect Inc.

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Work plan app

This was the worst possible choice for my company as far as ELD apps go! If you use this I hope you never get checked by D.O.T. there are far better choices in this realm of ELD apps! Obviously this is the cheapest option.

Pstar 744

5 months ago

Response from developer

Thanks for taking time to give us feedback. We'd like to see what we can do to help improve your experience, please contact our support team on 877-943-7306 or support@verizonconnect.com. Paul, Product Team

Worst app

Several times I have logged out. And it shows off duty. Then the next day it shows I was on duty and never went off duty. There is nowhere that you can dispute. You need to accept the errors and hope the mto has mercy.

And jays

8 months ago

Response from developer

When you finish your shift, and before you log out of the app, change to Off Duty. Adding, editing, and deleting hours of service events is supported if your supervisor has configured your account with the appropriate permissions. Instructions can be found here: https://tinyurl.com/2tpk5d8d. Paul, Product Team.

Frustrating User Experience

As a user of Verizon WorkPlan, I must express my disappointment with the app's overall performance and functionality. Despite its potential to streamline work processes, the app falls short in several key areas, making it more of a hindrance than a helpful tool.

First and foremost, the user interface is far from user-friendly. Navigating through the app feels clunky, slow and unintuitive, with menus and options buried beneath layers of unnecessary complexity.

One of the most egregious shortcomings of Verizon WorkPlan is its inability to easily edit logs. In a work environment where accuracy and accountability are paramount, the inability to quickly and effectively modify log entries is simply unacceptable.

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SimonFromCanada

8 months ago

Response from developer

Thanks for taking time to give us feedback. Adding, editing, and deleting HOS events is supported if your supervisor has configured your account with the appropriate permissions. There are instructions here https://fleet-help.verizonconnect.com/hc/en-us/articles/360010582180-Adding-Editing-or-Deleting-an-HOS-Event. We're available to help on 877-943-7306 or support@verizonconnect.com. Paul, Product Team

Garbage

I thought Verizon’s reveal ELD app was bad, this is way worse. Everything is more difficult than it should be. I’m not even the one paying for it and I still feel like I’m being ripped off.

jrZeb80

a year ago

Response from developer

The worst

This app is quite possibly the worst I have ever used.

Not only is is super glitchy, but it is also painful to use.

This app destroys battery life like no other, from 100% battery to 30%, without more than 2 hours of driving.

The support people don’t seem to know what to suggest other than uninstalling the app, and then reinstalling it.

You can’t change the units from miles to km.

Error messages constantly displayed without being able to see what they are.

Ridiculous notifications when not using the app.

So so so much more issues that aren’t even worth listing.

Throw this app in the trash, and good luck to any poor souls forced to use it for work.

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Nick Dipples

2 years ago

Response from developer

Thanks for taking time to give us feedback. That's unusual behavior. You might find our troubleshooting guides helpful at https://tinyurl.com/4a3c8z7h and the settings page https://tinyurl.com/m67ahbdj. Paul, Product Team

Reset password

If you guys make an app at least make it able to reset the password.

$hamrock$

2 years ago

Response from developer

Thanks for taking time to give us feedback. If you need to reset your password follow the instructions at https://tinyurl.com/2a3ure25. If that doesn't work, please contact our support team on 877-943-7306 or support@verizonconnect.com let's see what we can do for you. Paul, Product Team

I like it

I like it a lot

228113

3 years ago

Horribly awkward app

This app is painfully frustrating to use. Constantly inputting useless options and errors at every step to prolong the process of using the app, as well as constantly asking to use data. Not user friendly at all.

Jamieson34

3 years ago

Terrible

One star is being kind. This app loads more than it actually works

Nunya0011

3 years ago

Ok app

Work plan is an ok app but Work Force is far better at doing the same stuff. Unfortunately Work Force isn’t working with ios14 amd Verizon seem to have no plans to fix the problem

Angry from oompalumpaland