Leave a Review New Relic
App No Longer Working (May 2024)
App crashes on startup since last week (May 2024), an uninstall and reinstall doesn’t fix.
Feedback for New Relic on device limits too: A 3 device limit is a total joke in 2024, why? If I wanted to account share then I already could with three devices, does allowing a fourth or fifth really break your commercial model?!
I have 5 devices - a phone, an ipad, a work pc, 2 work laptops (Mac & PC).Show lessjezseaton
Developer Response
Hi jezseaton, thanks for taking the time to reach out to us. We have released our latest version 6.4.0, which should fix the crashing issue. Additionally, we have forwarded your feedback about device limits to our product team for further consideration. Please update your app version and let us know if we can assist further, and we apologize for the inconvenience!Buggy app
NR should do lots more validation on mobile app.icuhowie
Developer Response
Hi icuhowie, Dashboards was originally implemented to only filter the current dashboard for filters, or if a chart was setup with a target dashboard for filters, that would open to the target dashboard with that filter applied. Recently on the web for dashboard pages, filters now apply across pages, however we haven't implemented that yet on the mobile app. Thanks for letting us know you would like this feature request!App freezes as soon you open it now
Maybe due to recent release, I don’t remember it being like this a week or two ago. App is unusable now unfortunately..MacMac425
Developer Response
Hi MacMac425, thanks again for taking the time to reach out to us. We have released our latest version 6.4.0, which should allow you to log in again. Please update your app version and let us know if we can assist further, and we apologize for the inconvenience!SSO is broken
I can no longer login use SSO, the app has become uselessBlueEiffel
Developer Response
Hi BlueEiffel, thanks for taking the time to review our New Relic mobile app and we're sorry to hear that you're having difficulty with logging in. Could you please reach out to us at mobileappsupport@newrelic.com so that we can assist you further? Thanks in advance.Still doesn’t work when using Ping SSO
Please fix this! Absolutely ridiculous a company that prides itself in log monitoring issues is this incompetent in fixing this issue. Been like this over 6 months now!OOffW
Developer Response
Hi OOffW, can you email us at mobileappsupport@newrelic.com so we can dig deeper into this issue for you? Thanks for letting us know about the issue!No SSO login options?
We use SAML/OATH and SCIM for New Relic. Works great in a browser, but no SSO sign-in option for the mobile app. Please address.haakebecks
Developer Response
Hi haakebecks, thanks for taking the time to review our app. The New Relic mobile app does use a browser based login flow for security purposes and we're sorry to hear about your negative experience. We're always trying to make our app better and have forwarded your feedback to our product team. We'd love to hear more of your feedback, if you're interested you can email us at mobileappsupport@newrelic.comVer 4.4.0 - barley function if.
Seems NewRelic does not do any type of function/regression testing before releasing.
Filters on a dashboard that has multiple pages has never worked. Filters are cleared out when you switch pages in a dashboard.
Based on just this it makes the app useless.Can’t log into app
Can’t log in anymore. The web mobile version on the browser is horrible.Digital121hippie
Developer Response
Hi Digital121hippie, We are sorry you are having trouble logging in. Please contact us at mobileappsupport@newrelic.com, and we can try to figure out why this is happening to you.This app is worthless
What’s the point of being able to view an incident if you can’t act on it? This app is a completely lazy and incompetent effort. It’s a stripped-down, pretty much view-only look at the app. It’s completely pointless and it’s super annoying to find that out on the weekend while I’m on call.jengermanny
Developer Response
Hi jengermanny, thanks for the review. Is there anything in particular you would love to see in the app? There is an in-app feedback, in the left nav, for any requests you might have of features you feel are missing from within the app experience.Happy to be back with New Relic
With the new simple pricing I’m back and very happy from my previous APM.
Please add a refresh / pull to refresh option. Sometimes during high traffic events you really do need to hit the refresh every few seconds.ant-999
Developer Response
Hi ant-999, We are glad to hear you are happy with the new simple pricing. That is a great feature request, and feel free to keep requesting them, either here or in the in-app feedback, on the left nav.
