Mr
Very poor APP not working asking update but not updating
Convenient and well-integrated features
Earlier I used to check the option chain on NSE, then calculate Greeks separately in Excel before placing trades. Here, the Greeks are visible in the option chain itself and trades can be placed from the same screen. The whole process feels seamless and way less stressful now.
Good job
Its getting better with this app. They added new features to see 5 year’s performance of the MF directly from my portfolio. Awesome thanks . It will be better to add some reports in the iOS version of the app
The app shows inaccurate data and does not show updated data many times.
I have emailed multiple times and still the app shows incorrect and not updated data risking investors and their investments.
Response from developer
Hi, please share your ticket number or Client ID so we can check and connect with you. If you do not have a ticket number you can write to us at support@5paisa.com and we will help you.
Some obvious and some not so obvious improvements needed
1. Since the new app rollout, there is a pop up blocker to turn the notification on. I have consciously turned it off.
2. Cannot replace the top 2 visible indices by drag-drop from the 6 holders available. Need to delete the one not wanted and the one that is needed.
Legacy issues-
New app is better in terms of looks but the glaring UX issues continue to be present.
1. Cannot access charts easily. Still have to go back to Zerodha kite for that.
2. Cannot see market depth, high/low by clicking on contacts, have to go to watchlist for that
3. Filters applied on positions don’t stay, have to apply them every time.
4. Can only see YTD mtm, date filters don’t work
5. MTM is not inclusive of brokerage and charges. Tax pnl is not available on the app.
Not app but platform issues
1. Not sure if charges of Ultra trader pack are considered as deductible in tax pnl
2. Have to place multiple small orders as margin does not consider benefit of have opposite option position. This, Straddle/strangle needs 4-5 orders to set up with full margin utilisation.
2. Cannot replace the top 2 visible indices by drag-drop from the 6 holders available. Need to delete the one not wanted and the one that is needed.
Legacy issues-
New app is better in terms of looks but the glaring UX issues continue to be present.
1. Cannot access charts easily. Still have to go back to Zerodha kite for that.
2. Cannot see market depth, high/low by clicking on contacts, have to go to watchlist for that
3. Filters applied on positions don’t stay, have to apply them every time.
4. Can only see YTD mtm, date filters don’t work
5. MTM is not inclusive of brokerage and charges. Tax pnl is not available on the app.
Not app but platform issues
1. Not sure if charges of Ultra trader pack are considered as deductible in tax pnl
2. Have to place multiple small orders as margin does not consider benefit of have opposite option position. This, Straddle/strangle needs 4-5 orders to set up with full margin utilisation.
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Disappointing Experience with 5paisa: Beware of Hidden Charges and Account Freezing
Rating: 1/5 I opened an account with 5paisa, attracted by their initial promise of "no maintenance charges." However, after some time, they started charging quarterly fees without prior notification. This was a shocking breach of trust. To add insult to injury, 5paisa recently froze my account, citing KYC requirements. This has prevented me from selling my stocks, effectively locking my investments. Key Concerns: 1. Hidden charges: 5paisa reneged on their initial promise, introducing quarterly fees without warning. 2. Account freezing: Unilateral decision to freeze my account, hindering my ability to sell stocks. 3. Lack of transparency: Insufficient communication regarding charges and account status. Recommendation: Avoid 5paisa and consider alternative brokerages like: 1. Zerodha 2. Angel Broking 3. Grow These platforms offer more transparent pricing and better customer service.
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What’s GOING ON!!
I SUGGEST AS A PERSON WHO HAS BEEN INVESTING AND TRADING FOR WHILE NOW TO UNDERSTAND HOW AM I TO INVEST OR TRADE WHEN THE APP WONT WORK OR GIVE ME ERRORS LIKE “invalid API”
Worst app. No contact support.
Worst experience.
Avoid to use this application.
Your money will be wiped out in front of your eyes but you will not be able to trade. You cant sell your shares.
Customer support is very bad.
I did not do trading for 2 years so they had freeze my account. When I try to trade, it was inform to reactivate by re KYC.
I have sent all documents several time from my registered email ID but these guys are rejecting evertime my KYC and everytime they reject with different reasons.
I have sent documents minimum 20-22 times. Still everytime they are rejecting my KYC citing different different reasons.
I am sending all my documents from registered email id.
From last several months, i am contiously writing and sending documents so that I can trade. But these guys are not helping me out.
They are mentally torturing.
Avoid to use this application.
Your money will be wiped out in front of your eyes but you will not be able to trade. You cant sell your shares.
Customer support is very bad.
I did not do trading for 2 years so they had freeze my account. When I try to trade, it was inform to reactivate by re KYC.
I have sent all documents several time from my registered email ID but these guys are rejecting evertime my KYC and everytime they reject with different reasons.
I have sent documents minimum 20-22 times. Still everytime they are rejecting my KYC citing different different reasons.
I am sending all my documents from registered email id.
From last several months, i am contiously writing and sending documents so that I can trade. But these guys are not helping me out.
They are mentally torturing.
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Unable to login
Getting Invalid API key error while trying to login
Mobile number
UK mobile numbers have 11 digits. When you sign up and asks for your mobile number the text field only allows for 10 digits that is without the 0. When you design an app mr developer you should TAKE INTO ACCOUNT all kinds of scenarios. It’s ridiculous!
New version UI
New version looks fancy but not mobile responsive. I am using IPhone 14Pro. After switching to new interface. The caution screen is not moving and not able to acknowledge to enter into app.
App with so many bugs
1. Mutual funds autopay is available or not which is not showing properly
2. Equity tab is not refreshing instantly, it's freezed with old price
3. View queries in support is not working
2. Equity tab is not refreshing instantly, it's freezed with old price
3. View queries in support is not working
Response from developer
Hello, It seems there might be a mix-up in your review, possibly intended for a different app. We at 5paisa are a prominent trading and investing platform. If you are keen on trading, we encourage you to refer 5paisa to your friends and family to explore a distinct trading experience. Discover more at https://bit.ly/38Ab8fU.
App with so many bugs
1. Mutual funds autopay is available or not is not showing properly
2. Equity tab is not refreshing instantly
3. View queries in support is not working
2. Equity tab is not refreshing instantly
3. View queries in support is not working
Response from developer
Hello, It seems there might be a mix-up in your review, possibly intended for a different app. We at 5paisa are a prominent trading and investing platform. If you are keen on trading, we encourage you to refer 5paisa to your friends and family to explore a distinct trading experience. Discover more at https://bit.ly/38Ab8fU.
iOS and web app need alot of improvenments
There are so many issues I am facing last week:
1. Whenever I order lumpsum MF it always shows pending with pay now button. Why this pay now even if my payment deducted successfully. Even after days it is showing same status.
2. The worst thing is that when I start to invest in MF selected the fund and select one time and then it take me to the next screen and the it is selecting sip again and if I order it assuming it is lumpsum but it is starting sip 😀
If I enter amount and then I change it to lumpsum again in second screen it resets the amount 🤣🤣🤣
And today the bad thing happining even From last night it is not opening the payment page
“Your ordered could not be processed, try after some time”
Provide proper services on weekends because so many peoples sent time on your app to invest.
3. Why there is just a small button or portfolio?
Dont you thing my portfolio must be the landing page when I navigate to MF?
I think the expectations are high and UI UX needed alot of improvements.
4. Regarding Web: When I opened MF from main page it is keep try to open the page but stuck on spinner which was in loop trying to open the page. not properly redirecting
IOS app was searching the funds but web not showing anything since today morning.
If have spent alot of time writing this review just because you should make this app better else I need to thing about it.
Thanks!!
Waiting for the reply
1. Whenever I order lumpsum MF it always shows pending with pay now button. Why this pay now even if my payment deducted successfully. Even after days it is showing same status.
2. The worst thing is that when I start to invest in MF selected the fund and select one time and then it take me to the next screen and the it is selecting sip again and if I order it assuming it is lumpsum but it is starting sip 😀
If I enter amount and then I change it to lumpsum again in second screen it resets the amount 🤣🤣🤣
And today the bad thing happining even From last night it is not opening the payment page
“Your ordered could not be processed, try after some time”
Provide proper services on weekends because so many peoples sent time on your app to invest.
3. Why there is just a small button or portfolio?
Dont you thing my portfolio must be the landing page when I navigate to MF?
I think the expectations are high and UI UX needed alot of improvements.
4. Regarding Web: When I opened MF from main page it is keep try to open the page but stuck on spinner which was in loop trying to open the page. not properly redirecting
IOS app was searching the funds but web not showing anything since today morning.
If have spent alot of time writing this review just because you should make this app better else I need to thing about it.
Thanks!!
Waiting for the reply
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From smooth sailing to frustrated freezes
I ve been using the app for a while, But after recent update has significantly affected it’s performance. The app now frequently freezes and lags,which disrupts my trades. Its especially frustrating that I have to close and reopen the app every time this happens and then go through the login process again. This has made the user experience quite inconvenient and time consuming. I hope the developer can address these issues promptly to restore the apps usability
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App not working so many time crashes on ios
What ridiculous updates deployed, Every time it crashes and geeting connection issues. Does development and testing happening blindly. zero star for ios app
Application and services
Firstly app hang oftenly and its very slow for transaction bcos of that you will not make a profit in 5 paisa app.
Secondly for mobile number modification they took 25 days for solution and still they want lots of physical verification like take a print out fill the form then courier to our head office i am sure they need more 10 to 15 days seems they dont have proper technical or operation team and i never received single call or email in last 20 days and there TaT time is 24 hours. Not suggested this app better you can go to other platform if you are new.
Secondly for mobile number modification they took 25 days for solution and still they want lots of physical verification like take a print out fill the form then courier to our head office i am sure they need more 10 to 15 days seems they dont have proper technical or operation team and i never received single call or email in last 20 days and there TaT time is 24 hours. Not suggested this app better you can go to other platform if you are new.
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The support team is useless
It has been more than - year since i submitted few querries and have not received any response from the team. Also, the office people work blindly and have no logical aptitude when it comes to handling dispute. They just see the reports and response and when something normal comes up they refuse or ignore the messages. Would not recommend any investor to invest the money using this platform
The team is full of idiots and they do not use common sense while solving issues.
Instead they are trying to fool the client by including last 2 transactions and not including the balance for 4 years.
The team is full of idiots and they do not use common sense while solving issues.
Instead they are trying to fool the client by including last 2 transactions and not including the balance for 4 years.
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Excellent User Interface & Detailed SWOT Analysis
I’ve been using 5Paisa app for past 2yrs, the most important thing I like about them is their prompt customer support and dispute resolution, their dashboard is very helpful for SWOT analysis and receiving direct updates from the company. Yes there have been a few glitches but they resolved it at first always and kept us informed before hand. They are trusted brokers for investing.
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No watch list
There is no watchlist option
