ServiceDesk Plus MSP

IT help desk software for MSPs

Business

5 reviews

Free

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Details about ServiceDesk Plus MSP

Released
Updated
iOS Version
Age Rating
Size
Devices
Languages

March 28, 2013
September 29, 2024
13.0+
4+
27.98MB
iPhone, iPad, iPod
Arabic
Bosnian
Croatian
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Developer of ServiceDesk Plus MSP

Zoho Corporation

⭐️4 / 5

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Version History of ServiceDesk Plus MSP

5.10

August 20, 2024

1. Request Task Billing Worklog: This feature allows users to add billing worklogs to request tasks. It has been supported from server build 14810. 2. Worklog New Billing Fields: Users can now set billing status, mode, and payment status from the mobile app. This feature has been supported from server build 14710. 3. The sign-off, set billability, and associate contract functionalities have been updated with V3 API from server build 14710. 4. Requester Associated Assets: Support for requester-associated assets during Add/Edit requests has been implemented.

5.9.1

July 8, 2024

The issues related to domain listing on the login page have been fixed.

5.9

April 15, 2024

Asset Module: This version supports asset module, allowing users to seamlessly add and manage assets by scanning Barcode/QR Code. It includes viewing asset list, details, and editing assets. Additionally, the update supports Web RDP functionality. This feature has been supported from server build 14700.

5.8

March 12, 2024

1. FAFR Support: When creating or editing requests from the ServiceDesk Plus MSP mobile app, administrators can enable field and form rules by selecting the "Enable Field and Form Rules for Mobile App" option under Admin > Templates & Forms > Field and Form Rules.   On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.  However, scripts cannot be executed through Field and Form Rules for requests created or edited via the mobile app.   This feature has been supported from server build 14700. 2. Mobile app & server compatibility check: The app now checks and redirects users to their respective mobile application when attempting to use the SDP/SCP product server in the SDPMSP mobile application. This feature has been supported from server build 14505.

5.7

October 18, 2023

1. Multi-Factor Authentication has been supported from server build 14500. 2. Reply Templates have been supported from server build 14500. 3. Now you can access attachments in a conversation via mobile app from server build 14500. 4. The issue where multi-line description entered while creating a request on the mobile app appeared as a single line on the web has been resolved.

5.6

August 3, 2023

- The Billing Work Log feature for Request with Charge Per Hour Contract has been supported from server build 14200 - Include non-operational hours option has been supported in the Work Log from server build 13000 - Is Billable option is now available for all work logs

5.5.1

July 24, 2023

Resolved few bugs related to the user interface on the login page.

5.5

June 28, 2023

- Added support for Login via SAML Authentication from build number 14200. Users can now authenticate using SAML for enhanced security and convenience. - Improved API functionality for searching and selecting approvers in the request add approval form.

5.4

May 3, 2023

1. This version is compatible with the sever build 14200. 2. Account selection list now shows more than 100 accounts along with API Search functionality (from server build number 10604). 3. Account selection field included in Add Request form (from server build number 14200). 4. New theme colors added.

5.3

February 6, 2023

1. The APIs of Task, Task-Worklog, Attachment have been migrated to latest v3 version from build number 14000. 2. API Search supported for Task list. 3. Earlier an Internal Error occurred while Adding a Request with multiple attachments. This issue has been fixed from build number 10604.

Description of ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.

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