I’m appalled!!
I did a 3 day trial, not realizing that after the 3 days $90 would be taken from my Apple account. The same day that it happened, I requested a refund and it was denied. This is disgraceful!!!
They deleted my membership
I’ve had 5D downloaded since 2014 or even before. It was a game for me as a kid, my mum at the time understood how much I loved it that she bought the lifetime package. Over the years I’ve gone back to playing around on it. It’s probably been 6 months since I’ve been on the app, i logged into our original account and everything has gone back to being locked. Now there’s no choice for a lifetime package and they deleted the package that we payed for. Just disappointing for an app I spoke so highly of to others
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Can’t get refund
I am very disappointed with this app!!!!
The application has withdraw the payment without notification in the amount of 59 pounds for year. All attempts to return the payment were refused. As a result, I see that you should be prepared to lose money by downloading this app. The developers don't care what your next decision is, how long you'll be using the app, a week, a month... They charge off the annual payment without warning. It's not value that you're not going to use the program at all. They'll charge you anyway and tell you that a refund is not possible! They messaged “Not eligible for a refund”.
Aren't such fraudulent activity?!
The application has withdraw the payment without notification in the amount of 59 pounds for year. All attempts to return the payment were refused. As a result, I see that you should be prepared to lose money by downloading this app. The developers don't care what your next decision is, how long you'll be using the app, a week, a month... They charge off the annual payment without warning. It's not value that you're not going to use the program at all. They'll charge you anyway and tell you that a refund is not possible! They messaged “Not eligible for a refund”.
Aren't such fraudulent activity?!
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Amazing app but inconsistent and expensive subscription options
I’ve used Planner 5D for years and it’s been amazing as an amateur interior designer with a small budget that can’t afford Sketchup. Obviously it doesn’t do everything as precisely as Sketchup and your options are limited, but it’s pretty close. I love how user friendly it is as well. And customer service is excellent every time which is refreshing. However, the subscriptions are all over the place. The price changes a lot and the billing method is never the same. I originally had a lifetime subscription for it for a few years…but I just recently learned I’m now being charged monthly for premium and it’s close to double the original price when I first started using it. Also, $400 per year for Pro is absolutely ridiculous so I’ll be sticking with premium and accepting that I’m missing out on several features. Other than that, it’s great despite inconsistent graphics between different devices. Graphics are slightly more realistic on Mac/PC than on mobile.
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Response from developer
Good evening. Your mentioned features will be soon back. Navigation is also being improved :)
Should be free
This programme is so ludicrously limited it has all the hallmarks of something that really should be free and not the INSANE prices they charge. Seriously, the amount they charge this programme should be able to do it all but instead, you have VERY limited choices in furniture, doors, tiles, paint you name it. Not only that that buggy all over the place, the renders are terrible 90% of the time due to lighting, you have to guess what will and won’t work, def can’t just add the lights (limited choices again) you have in real world, that simply won’t work…
I find it quite disgusting they basically treat this as a scam, no app improvements just terrible UI (absolutely impossible camera controls EXTREMELY limited, you can not get the angle or shot you want because the camera won’t go lower than around 2m off the ground AND you can’t change the field of view, so good luck trying to get a render of your very generic looking bathroom to see how it looks.
Steer clear of this programme and developer.
I find it quite disgusting they basically treat this as a scam, no app improvements just terrible UI (absolutely impossible camera controls EXTREMELY limited, you can not get the angle or shot you want because the camera won’t go lower than around 2m off the ground AND you can’t change the field of view, so good luck trying to get a render of your very generic looking bathroom to see how it looks.
Steer clear of this programme and developer.
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Modern apps are all paywall scams
Maybe if i paid $x for a monthly subscription i could give an accurate review, but im not going to do that when I only need to use this once. Your company is not Netflix, even google has a free service. Don’t paywall your products, let alone charge over $100 and still not give consumers a lifetime product. And before you tell me “thats unfair you didn’t get the whole experience how can you critique…” i downloaded a free app, and the free product is [insert bad word]. Dont market it as free and just expect people to pay, its low and shows the quality of your product is as well.
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Very buggy app
I have this downloaded on my Mac and iPhone. It’s always getting frozen on the Mac and nothing can be moved. The first time I uploaded the floor plan, it did great. Then, for the exact dimensions for ground floor, it did nothing! No walls, doors or windows.
I used to love to play this game but inflation hit.
This game is ok, and for a while I was able to get good furniture and make beautiful houses. After an update it all got really weird. Some categories are all entirely premium whereas others have one or two objects for free. I miss the days where it went the other way, where one or two things were premium and whole categories were free. I get that maybe the editing furniture thing can be premium. Even if you make half of the categories premium, it would still be better than this. Please make things cheaper. I can currently not use bunk beds, children’s furniture, pets, life-style, etc…. Please make more things free. 😢🥺😡😣
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Frustrating Experience Despite Premium Subscription
I initially had high hopes for the Planner 5D app, as it seemed to offer everything I needed for our current build. However, my experience has been extremely disappointing. The app’s interface, particularly when it comes to uploading plans, is clunky and unreliable. Despite paying for the premium subscription, I’ve encountered countless issues with the functionality. To make matters worse, the help desk, chatbot, and support options are completely unhelpful and frustrating. I’ve now been forced to seek alternatives, despite the investment I made. I expected much better
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Love it
I love that the app has many available things without the upgrade and the competition element is fun. Only reason it’s not 5 stars is that I wish there were more competitions on at the same time not just one and that there could be at least one item from every category as there is no free bunk beds and no free terraces ect… Still love the app ❤️😍✌️😊🥰🫶🏼❤️😍✌️😊🥰🫶🏼❤️😍✌️😊🥰🫶🏼
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