Leave a Review Keyplan 3D Lite
Paid for full but can’t access it. Poor customer service.
Like a number of other reviewers, I paid for the full version years ago and no longer have access to those features. It appears they created two separate apps on the App Store (full and free). Those of us that paid previously were not given access to the new full version. When I try to download the features from within the free version, it just errors out.
I contacted customer support multiple times. Bizarrely when they did respond they tried to pretend that they were forwarding a response they had already sent me…and acted as if it must have gone to my spam folder (even though this email came through no problem and there was nothing in my junk folder from them). In their response they suggested I contact Apple and tell them I bought the wrong app and to ask for a refund. Huh? Even if Apple would refund me for an app I bought six years ago, because I “bought the wrong one”, I don’t even have access to the full version to request a refund.
It’s not a ton of money but it still stinks that I paid and can’t use those features. It could be a useful app.Show lessYrettu
Pretty great for an inexpensive app
I wanted something to help plan how to rearrange furniture in my friend’s apartment and this works like a charm. Pros: Very simple and intuitive to select and alter your furniture, walls, etc. I like that I could take a chair, resize and color it to be a loveseat that looked almost exactly like hers or make her unusual windows and save them. It’s easy to resize walls—almost too easy! I accidentally added 3’ to the size of her bedroom without realizing it and was surprised everything fit so easily. Cons: It would be nice if you could temporarily lock the walls when you have the size you want. See remarks above. I also had a really hard time manipulating small items like screens and curtains in both plan and 3D. My pencil kept grabbing rugs, the room, walls, everything BUT the Shoji Screen. Overall, I think if I were designing professionally I would buy one of the more expensive apps but for a hobbyist/friend helper like myself, this is a lot of fun for $5.99.Show lessYoga Zoya
Paid yet packages disappear
I really loved this app, it was easy to use so I paid for the full version. I then paid for added “packages” which were glitchy- it took a couple of days for them to be accessible, and some didn’t show previews. Worst thing is now they have “disappeared” as in, all the designs linked to any paid package that “crashes” are now GONE. It’s frustrating because we pay money for them. It crashes often and gives the option to email the developer which I have but nothing comes of it. Overall, I enjoyed using this app it was helpful and fun even! But not when the things you paid for just randomly disappear leaving your designs empty. And the “Restore Purchase” option is not working. At this point, I’d rather have my money back and remove the app but they aren’t responding. Such a shame considering how much potential this app has.Show lesslewmova