U User Reviews

U-Scan
U-Scan
Service Solutions US LLC

Top reviews

Annoyed

Don’t bother buying scam tool if u got anything older then 2005 jus says connect scan tool

Doesn’t work

Like everyone else, can’t enter my vehicles VIN and it’s very clear it’s not for Australian vehicles. Emailed support and not heard a thing back. Really poor service and bordering on the line as misleading. In its current state I would NOT recommend this app or it’s device.

After Update

I tried tried the software update but could not complete the last leg, message saying to connect device. But, the Bluetooth on my phone would not allow it to connect from list of previously connected devices. I tried “forget this device” and a few different tries as getting the phone and device to recognize each other but in the end it worked. Good luck.
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Good once connected

I’m tech savvy and the connection was not smooth. Took 30min then I needed to upgrade firmware this wasn’t smooth either. I worked my way through it, but for a less tech orientated person the screw around will drive you nuts. Needs to be made more reliable and intuitive to connect and update. Once working it’s great!
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Never makes connections

Please help us poor people who have one or two

What a joke

This is the worst product I have ever used the Bluetooth is completely obsolete... it will not run a single scan and keeps saying the vehicle is moving or out of range. This thing wasn’t cheap either. Not happy at all, don’t waste your time or money with this.

Hard to Connnect

You already had to do a dance of forget the Bluetooth device, open the app, connect to the Bluetooth device, pray that it connects, then go back to the app and hope that it actually recognizes the scanner. Now they’ve added a new failure point so that when you finally get the random order of connection steps to take, there’s about a 75% chance it’ll think the “vehicle is in motion or has moved” and force you to start all over again. I wish I still had my receipt because this thing is a pile of junk.

Please remove the motion error to give us a fighting chance of getting it connected. Once it is connected, it works great. I’ll give them that.
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Won’t pair

Think was ok but won’t pair to my iPhone 7plus. It pulls up on my Bluetooth but then states theirs a error connecting. (And yes my bt works fine). If they can fix I’ll leave a good review. But as of now I wouldn’t waste my money buying another.

Was good before till the did the dumb update

I never write reviews but this one app update is just very annoying. They updated the app so you cant use the monitoring system while driving. How dumb is that? Isnt that the purpose of most if not all the in app purchaces? You cant see the a/f ratio, temp and other important gauges anymore while driving. Dont buy UScan products.
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Does not do what it’s advertised to do!

While the app descriptions says (for an additional fee), scans abs on 1996 and newer vehicles package states through 2013. However the actual model year this tool will scan these modules is 2011. Although it will scan vehicles above 2011 it will only read the engine module. It will not find the correct vehicle make through the vin or through manual entry. If you plan on scanning and or airbag modules on anything newer than 2011 DONT BUY THIS TOOL! I will definitely be returning it! Very disappointed!

PS: the last app update was 11 months ago. Auto Technology moves way to fast for a company that only updates their products once a year.
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