Fix The Notifications
The app is generally very good and useful for our club. The one issue that causes me the most problems is the notifications. A notification comes and I get the red badge on the app icon. I read and delete the notification and close the app. Next time I open my phone I have a red badge on the app icon and so open the app. However there is no notification. Apparently the red badge didn’t get removed when the previous notification was deleted. It’s got to the point where I ignore the notification badges and so miss many real notifications. Please fix this.
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Response from developer
Hi Peter, thanks for the feedback. We're currently looking into this notification error and will hopefully have a solution for you shortly. Regards, Stack Team App
Good app functionality but… frustrating too!
One request: PLEASE remove the FULL SCREEN ADs when navigating around the app!
Totally understand that the developers need to make money off the app and the option of “pay to remove ads” or “ad supported” suits different users, but the full screen ads totally break my train of thought when trying to organise sporting team stuff which is over the top frustrating.
Banner ads are far less obtrusive to the user experience.
If you’re going to persist with full screen ads then *please* make it so they only pop up at the start/end of a session, or when changing between teams so they don’t disrupt the users thought process.
Totally understand that the developers need to make money off the app and the option of “pay to remove ads” or “ad supported” suits different users, but the full screen ads totally break my train of thought when trying to organise sporting team stuff which is over the top frustrating.
Banner ads are far less obtrusive to the user experience.
If you’re going to persist with full screen ads then *please* make it so they only pop up at the start/end of a session, or when changing between teams so they don’t disrupt the users thought process.
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So so buggy and slow. Can’t be relied on.
For an App which is 95% about notifying and updating its so slow to refresh, keeps the red dots showing when all messages or updates are read and keeps kicking me so so I continually have to log back in. I wouldn’t go near this if my club wasn’t using it already.
New review
New Review: I was happy to see all of the feature updates and some of the recommended updates. Would still like to at least see the recurring option of “yearly” added. This would help with birthdays and events that happen annually on the same day. Right now the highest is monthly. Thanks!
Original Review: I was one of the first adopters of this app and have enjoyed seeing it grow to where it is at today. With that being said it is missing some of the basic features if it wants to compete with Team Snap. 1. Ability to see how many have viewed “News” (analytics) 2. Add the ability to input game specific in formation like uniform and court/field. 3. Calendar should have a yearly option for birthdays. Where are the updates???
Original Review: I was one of the first adopters of this app and have enjoyed seeing it grow to where it is at today. With that being said it is missing some of the basic features if it wants to compete with Team Snap. 1. Ability to see how many have viewed “News” (analytics) 2. Add the ability to input game specific in formation like uniform and court/field. 3. Calendar should have a yearly option for birthdays. Where are the updates???
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Response from developer
Thanks for your review and suggestions. We are constantly working on making the App better. Keep a look out for these updates soon...
Notifications
When notifications come in and I click on that, it just opens the app to the last page that I was on. Typically a notification would or should trigger the app to open that notification. When something comes in I never know where it is so I don’t feel like this app is user-friendly at all. I don’t know if this is an event coming up or if it is a chat or if it is something posted in the news and the team has three coaches and they all use this app in different ways and I never can’t find the new information so notification comes in and I click on it. I would like it the actual notification. if a coach posts in the chat, then I would like to go straight to the chat if the coach posts an event, then I went to click on that notification, and it actually opened the event instead of just open the homepage of the app.
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Response from developer
Hi Lori, thanks for the feedback. This error has now been fixed by our team. If you're still having this issue, please don't hesitate to contact our support team who will assist you. Regards, Stack Team App
Frustrating to use
How many times did I write a message in the chat, only to have ‘updating’ appear, and then my message disappear? Too many times!
Response from developer
Hi there, thanks for the feedback. If you're still encountering this issue please contact support and we'll assist where possible. Regards, Stack Team App
Constant Logout
Can’t stand it constantly logging me out. Even if only 30 minutes, I have to login again. Extremely annoying. There is nothing on this app that needs to be THAT secure. Please fix this.
Response from developer
Hi there, our FAQs on the support website should be able to assist with your experience of constant logging out. If you're still having issues, feel free to contact support. Regards, Stack Team App https://stacksports.my.site.com/helpcenter/s/topic/a4U1T000001cjKtUAI/l04226?b=0011T00002d3Q97QAE
Now hard to keep up with new posts from each team.
I have 4 boys. Each child plays 3-5 different sports. That is potentially 17 different teams. A few use different apps and a few have the same team app group, but my point is it’s a lot to keep up with. My husband also coaches some teams. The newest major update made it very difficult to keep up with each team individually. Some teams I have to monitor closely, some can wait a little while. Now the app lumps all notifications together and does not put a notification dot on the main screen on the team with an unread post. If I get a ton of notifications, I have to go into each team individually to see if there is a new post. It’s too easy to miss a notification/new post now. Please, if you change nothing else, put a notification dot on each team with a new post on the main screen. I also don’t like how the teams are listed horizontally now requiring a slide to the side at the top instead of the traditional scroll.
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Response from developer
Thanks for the feedback TarahSue. We understand how difficult it would be to juggle across 17 teams! The development team have taken on your feedback though and we'll look into possibilities of this in future plans. Kind Regards, Stack Team App.
It’s ok, but hard to feel the love
It does work, but the design is very basic, inconsistent, parts follow Apple and Google design guidance, other parts don’t, feels like it’s been cobbled together. I just had to go through the password reset/ login link process and it took 3 attempts before it worked. I do pay the small annual fee to get rid of the adverts to make it a bit nicer, that’s deffo worth doing, not least to give the developers some money rather replying in ads.
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Response from developer
Thanks for your feedback! Regards, Stack Team App
So many bugs
I am amazed the rating is this high, the backend is great for administrators but the user interface for the majority of users is absolutely horrible. It was really bad when it first came out. Then got a bit better but was still bad and after the recent update it is terrible, worse than the first iteration.
So buggy, notifications appear but you don’t know where they are when you open the app and look at your teams so you have to go to notifications.
Even if on the rare occasion there is an alert on the team or club where the notification is you can’t clear them without going into notifications and marking them as read. Even then that takes multiple attempts - closer to 5 than 2. The amount of time wasted trying to find and then clear notifications is ridiculous.
We try support it but that lasts about 2 or 3 weeks and then communication with the team reverts to WhatsApp or something else because TeamApp isn’t worth the pain.
The benefits of this app are quickly slipping behind the cost and pain.
So buggy, notifications appear but you don’t know where they are when you open the app and look at your teams so you have to go to notifications.
Even if on the rare occasion there is an alert on the team or club where the notification is you can’t clear them without going into notifications and marking them as read. Even then that takes multiple attempts - closer to 5 than 2. The amount of time wasted trying to find and then clear notifications is ridiculous.
We try support it but that lasts about 2 or 3 weeks and then communication with the team reverts to WhatsApp or something else because TeamApp isn’t worth the pain.
The benefits of this app are quickly slipping behind the cost and pain.
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Response from developer
Hi B1700!, thanks for providing this feedback, we have passed it on to our development team to look into and have it resolved. Regards Stack Team App
