MUBI User Reviews

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  • Can’t stand a baby crying half of the movie

    I understand that what this is trying to do is explain the level of distress the main character has with all the interactions happening at the same time but adding the music and the baby crying that was too much. If I was seeing this in the movie theater I should have probably left, is not credible someone not caring about a baby crying during the shiva even if she’s a shiksa she would have been asked to get out with the baby.
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  • Great selection. Better interface. But downloading?

    New complaint that’s not been fixed with many updates. The downloading. Not understanding why the tally hits 100% but doesn’t turn over and fully complete. Shouldn’t have to delete the app and already downloaded films in order to test / resolve this. Please look into it. Otherwise the new design is great.
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  • Films that aren’t mind-numbing actually exist!

    remember that? when films weren’t just self-indulgent drivel?
    over-pumped execs trying to maintain their plump bank accounts at the expense of culture? when films were made to connect to each other across boundaries without having to resort to saturated music or plots with the same formulaic push-button repetition or faces? remember when you didn’t think ‘i should really cancel this subscription’? that’s cause you’re watching something on mubi.
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  • Stars for selection but not for implementation

    Update on my second subscription after giving them a year to get it together: still a terrible, user hostile app giving, or sometimes denying, subscribers access to some real cinematic gems. Downloading for offline viewing fails more often than not, and usually at over 80% to add insult to injury. Also, when I resubscribed they started spamming me in German, so it’s a good bet this is not GDPR compliant in any way.

    It’s still the only place to find some of these weirder art films, but if you have any need for offline viewing, or you care a lot about subtitles, or you’re picky about UX in general — it will drive you mad.

    Original: Curated and mostly serious videos but the user experience leaves much to be desired. For instance subtitle choices are often absurd, which for a cinephile offering is a problem.
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    Developer Response

    We're sorry to know about this! Would you mind contacting us on support@mubi.com? Our Customer Support team will be happy to help. Thank you.
  • Always a problem

    Between the website and the application there is no continuity. Two years ago I signed up for free trial. Of course, back then MUBI was having problems with Apple. I canceled subscription with Apple but, of course MUBI tells me that wasn’t enough I had to cancel through them. Fine, I took the package deal for one year. Again, no problem until year is up and they automatically renew subscription. Again, not happy about that I missed the single e-mail telling me about it because I now have a different e-mail service and the old contact e-mail is no longer applicable. I enjoy their programming and kept it even though now it was twice the original amount. My subscription ended this year because my credit card had expired and they couldn’t renew it. So, a week ago I see that they are having a sale and I provide a new account e-mail and credit card and sign up. Now what’s the problem you ask? I can’t watch their service on my tv because there isn’t a way to change the app on there. Now I’m stuck watching MUBI on my phone until customer service responds within their 3 day time frame. Very unhappy with service.
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  • App-breaking bug

    I really love the curated selection MUBI offers, however I have essentially broken the app by subscribing to a free trial in-app without first creating an account. Now that I have an active iTunes subscription, the app defaults to a screen telling me to “Just enter your email to start watching.” without any kind of field to finish registering an email address. My only option is to tap login, but when I enter my email—unsurprisingly—it can’t find an associated account. So yeah, now I’m just stuck on that one screen with no way to use my active trial. Please fix.
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  • Unusable with Chromecast

    I’m experiencing buffering issues when using Mubi with chromecast in 100% of the times. Every movie I watch, no matter the internet speed (I tested with 20, 50 and even 100M) takes 20-30% longer due to buffering. It can happen every 3-4 min along the whole movie and take up to 2-3 min to resume (the average being 24 seconds - I timed it). In other words, the experience makes it unusable for someone like me that don’t enjoy watching movies in a small screen but rather in a TV set. I really expect a fix for this most annoying problem. Thanks!
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  • Technical glitches galore

    Downloads that fail to play. Subtitles that often say they’re in English, but actually aren’t. Audio out of synch. Endless streaming and buffering delays. Unable to report technical issues because of, yes, another glitch... While it’s a great idea and the selection of films is intriguing and well curated, it seems that every single time I try to watch a film on Mubi, I encounter yet another technical issue that prevents me from doing so. in short, until they manage to iron out all the technical issues, buying a subscription is a waste of time and money. I will be canceling mine soon.
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  • Just downloaded, great selection, great features.

    Amazing selection of films. Users can download films for offline viewing. Under each listing, there are related articles and interviews. The cast & crew biographies are easy to browse, & allow you to navigate to their other works & watch trailers for the films not on Mubi.

    I wish they had an easy-to-find list of movies that will soon leave the service. In fact, the selection is somewhat difficult to navigate - why can't I browse by country, genre, or year? But I expect to have no other complaints.

    I subscribed to Mubi as part of the Scribd perks package - a best-kept secret & total steal. The $10/month Scribd subscription includes Mubi, CuriosityStream, Pandora, ConTV & more. Best bang-for-your-buck on the internet!

    10/10 no regerts [sic].
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  • Unequaled place to be surprised!

    If you want to see the world of global cinema in its surprising diversity, enter your own world-class film festival, you will travel more than anywhere else. Gems await you!
    FYI I am not paid to write this, I am just awed by the richness available. Some recent highlights include Herzog, Mangolte & many others I will add at a later point.
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