Terrible for international usage
Too difficult to use and setup
One mistake brings you back to the start
One mistake brings you back to the start
Meh
Keep having trouble with payments as a non Canadian resident. Please implement something more straightforward like Apple Pay
Evil Business Practices
So, I decided to try out Bixi as I was in Montreal. I naturally bought the monthly pass as I wanted to take multiple rides. Little did I know that the monthly pass is actually a monthly subscription. So I got billed two months after I left. And they have no way to cancel that “pass” through the app. You have to go through the website which is not easy because even the billing and password reset emails are in french with no english option. Absolutely disgusting way to conduct business.
Show less
Buggy and slow
App is very buggy. Renting only works on every 10th attempt, I get “payment in progress” errors a lot and every click is super slow.
Worst app ever
This is seriously one of the most frustrating apps to deal with. It is VERY sketchy about connecting with a credit card, so much of the time the app is unusable. I thought it may have been user error last year when I set it up, but it’s even worse this year. The app will only let you rent 2 bikes at a time (when it’s working correctly, which isn’t often) so getting a family up and running takes 2 accounts. We tried to link it to 3 different phones, with multiple viable cc’s. It worked one time, then my husband’s account absolutely would not work a second time. By the 2nd day, the one account we had that would still scan would only do one bike (despite being set up for 2 on the account). It is unbelievably frustrating.
The bikes were great when we got them to unlock.
Worst worst worst app. Honestly. Save your time and sanity…. just rent bikes privately when visiting Montreal.
The bikes were great when we got them to unlock.
Worst worst worst app. Honestly. Save your time and sanity…. just rent bikes privately when visiting Montreal.
Show less
Horrible and Outdated
Worst bike app I’ve ever used. No Apple Pay accepted, doesn’t save any information from your sign in and when I enter my credit card it’s just stuck on validating card. Please fix your horrible app!
Jump through hoops to cancel
The fact they implement auto renewal and make it so hard to cancel is just wrong, 0 stars for that alone. I never take the time to leave reviews but the number of hoops I had to jump through to cancel my membership was absolutely insane.
Their website will tell you you can cancel in the app, that’s absolutely not the case don’t listen to what they say. You have to call the team, wait for the next associate and do it there. Absolutely unethical.
Side note: the bikes are a fantastic service no complaints there, but the gimmicky stuff where you can’t easily cancel needs to go.
Their website will tell you you can cancel in the app, that’s absolutely not the case don’t listen to what they say. You have to call the team, wait for the next associate and do it there. Absolutely unethical.
Side note: the bikes are a fantastic service no complaints there, but the gimmicky stuff where you can’t easily cancel needs to go.
Show less
Everything I Need
The app is easy you use and provides what you need to get or return a bike. I like the fact that it has a timer so you know how long you have had the bike. Also it is nice to be able to see the bike routes on the map.
Bike docks don’t work / Confusing app
visitor of Montreal. signing up for the app and getting a day pass was a bit confusing. but main issue was some of the bike docks didn’t work at the clark / laurier station . i had to shove the bike into multiple docks before finding one that would click. it registered my bike ride longer than i actually rode because of this.
Show less
Best way to get around Montreal
That app is easy, and their stations all over the city
